The Town of Halton Hills ActiVan service is a specialized transportation service intended for senior age 65 and older, and person with disabilities residing within Halton Hills. The service is provided Monday to Friday, 7:30 a.m. to 6 p.m.; and Saturday and Sunday, 8 a.m. to 4 p.m. ActiVan does not run on statutory holidays. Please call 905-702-6435 to book a trip.
Apply for ActiVan services |
Seniors age 65 or older
All information provided will remain strictly confidential. Persons with disabilities
Send application by mail to: Once registered, you will be mailed an ActiVan registration card. This card is needed during ActiVan transportation and when purchasing ActiVan or Taxi Scrip tickets. |
Subsidized Passes for Low Income Transit (SPLIT) |
Need help with the cost of getting to and from work, school or appointments? The SPLIT pass subsidizes the cost of ActiVan and Taxi Scrip coupons for low income students, adults and seniors, in Halton Hills.
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Booking ActiVan |
How do I book a ride with ActiVan?ActiVan booking offices operate 7 days a week from 7 a.m. to 8 p.m. ActiVan transportation services and the ActiVan booking office do not operate during statutory holidays. Bookings must be completed 24 hours prior to travel to ensure a scheduled pickup time. Trips may be booked as early as 7 days in advance. Please call 905-702-6435 to book. Have the following details ready when booking:
Rides booked in advance are guaranteed. Please note that your pick-up window may fluctuate within the 20 minute pick-up window based on daily service demand. Clients are able to travel anywhere within the Municipal boundaries of Halton Hills during regular service hours - 7 days a week; 7 a.m. to 11 p.m. The ActiVan accessible vehicle is available for travel Monday to Friday 7:30 a.m. to 6 p.m. and Saturday and Sunday 8 a.m. to 4 p.m. How do I book a subscription ride or recurring trip?A subscription ride is a recurring trip that you take on a regular basis (for example: to school, work or other recurring event). Call to arrange automated bookings for subscription rides. What if I require a same day trip?To request or change a same day trip, please call ActiVan during office hours. These trips are subject to availability and are not guaranteed. Clients will receive a confirmation call if their ride can be accommodated. If you require spontaneous travel, all ActiVan clients are eligible for the Taxi Scrip program. What if I want to travel outside of Halton Hills?You can travel beyond Halton Hills borders and continue your trip with any Halton Hills ActiVan participating taxi service. The participating taxi company will bring you to the border of Halton Hills. Once the driver reaches the Town's boundary, the driver will then turn the meter on and charge you the full rate of travel from the border of Halton Hills until you reach your destination. Please consult our website or call us for more information about out of boundary trips.
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Cross Boundary Trips |
How to book a cross-boundary trip
If you are travelling beyond Halton Hills, connections will be required with a participating accessible transit provider (i.e., Oakville Care-A-Van, Burlington Handi-Van, Milton Access+ or Peel TransHelp). It is the responsibility of the customer to make their own bookings for a transfer at the approved cross-boundary travel location. For more information on cross-boundary travel options across the Greater Toronto and Hamilton Area, visit Triplinx. Where do I transfer for a cross-boundary trip?Travelling to BramptonTransfer at Mount Pleasant GO Station (Kiss and Ride), 1600 Bovaird Drive, Brampton
Travelling to MississaugaTransfer at Lisgar GO Station (Kiss and Ride)
Travelling to Oakville or BurlingtonTransfer at Oakville Trafalgar Memorial Hospital (OTMH) (pilot program), 3001 Hospital Gate, Oakville
Travelling to MiltonTransfer at FirstOntario Arts Centre, 1010 Main St E, Milton
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Tickets, Fares and Monthly Passes |
Fares and payments
All clients are responsible for maintaining their ActiVan accounts and ensuring they are appropriately funded. No show and late cancellations (three hours prior to travel) will be marked as an unpaid trip. You will be responsible for repayment to maintain an up-to-date account balance. Owing balances can be made to a driver on your next scheduled trip with ActiVan Services. Customers with repeated “no-show” violations (more than three in one month) will have their eligibility privileges reviewed, which may result in a suspension of services. If you are late for your ride, call the booking office, however it may take up to three hours for another ride to arrive Ticket and Monthly Pass purchase locationsGeorgetown
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Travelling with ActiVan |
Preparing for your ride
Important note: ActiVan aims to accommodate as many clients as possible. As a result, you may be on a vehicle for up to 90 minutes. This time may increase if you are travelling a long distance, during peak hours or during inclement weather. Bring medication and other necessities for your trip in case of delays. |
Review policies and passenger charter |
During travel
Inclement weather policyDuring inclement weather, a delay or cancellation of the ActiVan service may be necessary. Up-to-date information regarding trip delays or cancellations will be posted on the Town of Halton Hills website. In addition; clients may call 905-702-6435 for further information. Passenger charterAs a passenger, you can expect to:
The responsibilities of a passenger are to:
Important rules and safety tips when riding with ActiVan
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Frequently Asked Questions |
1. Who is eligible for ActiVan? ActiVan is specialized transportation services for both seniors, 65 and older and persons with disabilities. Passengers must be registered to utilize the program. For further information contact ActiVan at 905-702-6435. 2. What happens if I miss my ride? If the ActiVan vehicle arrived at your pickup location when you were not there, your ride will be considered a no-show and you will owe for that fare. If you still require a ride, call the ActiVan booking office. It may take up to three hours to dispatch another available vehicle. 3. Why am I charged for a no-show or late cancellation? We do understand there are circumstances in which late cancellations are inevitable. However, we need everyone's cooperation for our service to run smoothly. When you cancel, are late or a no-show, there are clients who could have used your ride that could not be accommodated. 4. What if my ride does not show up? Please contact the ActiVan booking office if your ride has not arrived after the 20 minute pickup window has passed. 5. What if my ActiVan registration has been suspended? Activan policies will be addressed through written warnings prior to discontinuing use of the program. If your privileges have been suspended you may mail in a written appeal to the Appeals Committee for review. All appeal requests can be mailed to: ActiVan Services, ATT: Appeals Committee, Georgetown Ontario, L7G 5G2. Once your appeal has been reviewed by the committee, you will then be given an appointment time to appeal your case in front of committee members. Continuation of your registration will be based on the decision of the Appeals Committee members. |