ActiVan Accessible Transit

Apply for ActiVan services

Seniors age 65 or older

• Complete the seniors application form
• Include a photocopy of your birth certificate, passport or license (proof of age)

All information provided will remain strictly confidential.

Persons with disabilities

• Complete the persons with disability application form.

• Sections D through F of the application for ActiVan service must be completed by a certified medical practitioner and will be reviewed for approval. 
• All information provided will remain strictly confidential.

Send application by mail to:
Town of Halton Hills Transportation and Public Works
RE: ActiVan
1 Halton Hills Drive
Halton Hills, ON L7G 5G2

Once registered, you will be mailed an ActiVan registration card. This card is needed during ActiVan transportation and when purchasing ActiVan or Taxi Scrip tickets.

Subsidized Passes for Low Income Transit (SPLIT)

Need help with the cost of getting to and from work, school or appointments? The SPLIT pass subsidizes the cost of ActiVan and Taxi Scrip coupons for low income students, adults and seniors, in Halton Hills.

• The passes are available for anyone who qualifies including individuals who receive assistance from Ontario Works, Ontario Disability Support Program for private and government sponsored refugees.

• To determine if you are eligible for the program dial 311 or visit Halton Region's website.
  
• To apply you must have your most recent Notice of Assessment (from your taxes)
• If you are a student you must also have a valid student card
• If you are a senior you must have proof of age to determine eligibility for the seniors fare
• If you are a sponsored refugee, you must be able to verify your immigration status
• SPLIT passes subsidize 50 per cent of the cost of user fares for both ActiVan and Youth Taxi Scrip registrants
• Pre-determined coupon allocations apply monthly
• You will be assessed annually for your eligibility by the Region of Halton

Booking ActiVan

How do I book a ride with ActiVan?

ActiVan booking offices operate 7 days a week from 7 a.m. to 8 p.m. ActiVan transportation services and the ActiVan booking office do not operate during statutory holidays.

Bookings must be completed 24 hours prior to travel to ensure a scheduled pickup time. Trips may be booked as early as 7 days in advance. Please call 905-702-6435 to book.

Have the following details ready when booking:

• The exact date and time you wish to travel; both pick-up and return
• The exact address of your destination
• Number of companions travelling with you. ActiVan Services allows one caregiver free of charge for travel to aid the registered rider and complies with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA)
• The type of mobility aid(s) you currently use (e.g. a walker)

Rides booked in advance are guaranteed. Please note that your pick-up window may fluctuate within the 20 minute pick-up window based on daily service demand. Clients are able to travel anywhere within the Municipal boundaries of Halton Hills during regular service hours - 7 days a week; 7 a.m. to 11 p.m. The ActiVan accessible vehicle is available for travel Monday to Friday 7:30 a.m. to 6 p.m. and Saturday and Sunday 8 a.m. to 4 p.m.

How do I book a subscription ride or recurring trip?

A subscription ride is a recurring trip that you take on a regular basis (for example: to school, work or other recurring event). Call to arrange automated bookings for subscription rides.
Note: subscription rides are all cancelled during statutory holidays

What if I require a same day trip?

To request or change a same day trip, please call ActiVan during office hours. These trips are subject to availability and are not guaranteed. Clients will receive a confirmation call if their ride can be accommodated.

If you require spontaneous travel, all ActiVan clients are eligible for the Taxi Scrip program.

What if I want to travel outside of Halton Hills?

You can travel beyond Halton Hills borders and continue your trip with any Halton Hills ActiVan participating taxi service. The participating taxi company will bring you to the border of Halton Hills. Once the driver reaches the Town's boundary, the driver will then turn the meter on and charge you the full rate of travel from the border of Halton Hills until you reach your destination. Please consult our website or call us for more information about out of boundary trips.

Cross Boundary Trips

How to book a cross-boundary trip

1. Call ActiVan at 905-702-6435 to arrange cross-boundary travel
2. ActiVan will provide you with the contact information you need to arrange a cross-boundary transfer with the participating accessible transit provider
3. Call the participating accessible transit provider to arrange travel from your cross-boundary transfer location

If you are travelling beyond Halton Hills, connections will be required with a participating accessible transit provider (i.e., Oakville Care-A-Van, Burlington Handi-Van, Milton Access+ or Peel TransHelp). It is the responsibility of the customer to make their own bookings for a transfer at the approved cross-boundary travel location.
If you have questions about booking a cross-boundary trip, call 905-702-6435 or email ActiVan.

For more information on cross-boundary travel options across the Greater Toronto and Hamilton Area, visit Triplinx.

Where do I transfer for a cross-boundary trip?

Travelling to Brampton

Transfer at Mount Pleasant GO Station (Kiss and Ride), 1600 Bovaird Drive, Brampton
Fares for both ActiVan and TransHelp will be required when boarding each service.

• Peel TransHelp
  Tel: 905-791-1015
  Email Peel TransHelp

Travelling to Mississauga

Transfer at Lisgar GO Station (Kiss and Ride)
3250 Argentia Road, Mississauga
Fares for both ActiVan and TransHelp will be required when boarding each service.

• Peel TransHelp
  Tel: 905-791-1015
  Email Peel TransHelp 

Travelling to Oakville or Burlington

Transfer at Oakville Trafalgar Memorial Hospital (OTMH) (pilot program), 3001 Hospital Gate, Oakville
Fares for both ActiVan, Care-A-Van or Handi-Van will be required when boarding each service.
The transfer location at OTMH is located at the West Side, ambulatory entrance.
Fixed arrival/departure times at OTMH are: 8:30 a.m., 11:00 a.m., 3:00 p.m.

• Oakville Care-A-Van
  Tel: 905-337-9222
  Email Oakville Care-A-Van 
• Burlington Handi-Van
  Tel: 905-639-5158
  Email Burlington Handi-Van

Travelling to Milton

Transfer at FirstOntario Arts Centre, 1010 Main St E, Milton
Free transfer pass is available when connecting to Milton Access+ or Milton Conventional Transit Services

• Milton Access+
  Tel: 905-875-5417
  Email Milton Access+

Tickets, Fares and Monthly Passes

Fares and payments

• Monday to Sunday = one ticket each way (flat fare of $4 per ticket)
• Monthly Pass = purchase price is $100 monthly for unlimited travel on the ActiVan. See Ticket purchase locations for purchase. 

All clients are responsible for maintaining their ActiVan accounts and ensuring they are appropriately funded.

No show and late cancellations (three hours prior to travel) will be marked as an unpaid trip. You will be responsible for repayment to maintain an up-to-date account balance. Owing balances can be made to a driver on your next scheduled trip with ActiVan Services.

Customers with repeated “no-show” violations (more than three in one month) will have their eligibility privileges reviewed, which may result in a suspension of services. If you are late for your ride, call the booking office, however it may take up to three hours for another ride to arrive

Ticket and Monthly Pass purchase locations

Georgetown

1. Gellert Community Centre
   10241 Eighth Line
   Monday: 8:30 a.m. - 8:30 p.m.
   Tuesday - Friday: 8:30 a.m. - 9 p.m.
   Saturday - Sunday: 9:30 a.m. - 5 p.m.
   

   Not available for purchase at this time due to COVID restrictions.

2. Georgetown Marketplace - Information and Lotto Booth
   280 Guelph Street (ticket kiosk)
   Monday: 10 a.m. - 8 p.m.
   Tuesday – Saturday: 10 a.m. - 6 p.m.
   Sunday: CLOSED
   

   Monthly Pass available for purchase. Call 905-702-0555 for more information.

3. Halton Hills Public Library
   9 Church Street
   Monday: 1 - 8:30 p.m.
   Tuesday - Thursday: 9:30 a.m. - 8:30 p.m.
   Friday - Saturday: 9:30 a.m. - 5 p.m.
   Sunday: 1 - 5 p.m.
4. Hillsview Active Living Centre
   318 Guelph Street East
   Monday - Friday: 9 a.m. - 4 p.m.
   

   SPLIT Pass and Monthly Pass available for purchase.

5. Mold-Masters SportsPlex
   221 Guelph Street
   Monday - Friday: 8:30 a.m. - 9 p.m.
   Saturday - Sunday: 9 a.m. - 9 p.m.
   Summer Hours, Monday - Friday: 8:30 p.m. - 4:30 p.m.
   

   Not available for purchase at this time due to COVID restrictions.

6. Robert C. Austin Operations Centre
   11620 Trafalgar Road
   Monday - Friday: 8:30 a.m. - 4:30 p.m.
   

   SPLIT Pass and Monthly Pass available for purchase. Call 905-702-6435.

7. Town of Halton Hills – Service Halton Hills at Town Hall
   1 Halton Hills Drive
   Monday - Friday: 8:30 a.m. - 4:30 p.m.

Acton

1. Hillsview Active Living Centre
   416 Queen Street East
   Monday - Friday: 9 a.m. - 4 p.m.
   

   SPLIT Pass and Monthly Pass available for purchase.

2. Halton Hills Public Library
   17 River Street
   Monday: CLOSED
   Tuesday - Thursday: 9:30 a.m. - 8:30 p.m.
   Friday - Saturday: 9:30 a.m. - 5 p.m.
   Sunday: 1 - 5 p.m.
   
   
3. Links2Care
   69 Acton Blvd
   Monday - Friday: 8:30 a.m. - 4 p.m.

Travelling with ActiVan

Preparing for your ride

• Your pickup window is a 20 minute time frame in which your ActiVan vehicle will arrive. The ActiVan may arrive 10 minutes prior to your scheduled pick up time or may arrive up to 10 minutes after your scheduled pick up time
• Customers must be ready and waiting for their pick-up 10 minutes prior to their scheduled pickup time at the nearest accessible entrance
• Your ride may arrive at any time during the pickup window, please be prepared to wait up to 20 minutes
• Rides are not considered late until 10 minutes after your scheduled pickup time
• Be waiting in an area in which you are visible to our drivers and are able to watch for them to arrive

Important note:  ActiVan aims to accommodate as many clients as possible. As a result, you may be on a vehicle for up to 90 minutes. This time may increase if you are travelling a long distance, during peak hours or during inclement weather. Bring medication and other necessities for your trip in case of delays.

Review policies and passenger charter

During travel

• Drivers are not required to call your apartment, knock on your door or ring your doorbell
• When you arrive at your destination, the driver will help you off the vehicle and escort you to the nearest accessible door (but not inside)
• For your return trip, wait at the same location as your initial drop off (unless instructed otherwise)

Inclement weather policy

During inclement weather, a delay or cancellation of the ActiVan service may be necessary. Up-to-date information regarding trip delays or cancellations will be posted on the Town of Halton Hills website. In addition; clients may call 905-702-6435 for further information.

Passenger charter

As a passenger, you can expect to:

• Be transported in a safe manner and travel in a clean and well-maintained vehicle by an operator who practices appropriate personal hygiene
• Be treated with courtesy and respect
• Have your calls answered promptly and courteously
• Be picked up on time within the scheduled pickup window
• Be transported to a safe place if delivery to your original destination is not possible
• Be taken to the first accessible door of your final destination, but not inside
• Expect service that is compliant with the Accessibility for Ontarians with Disabilities Act (AODA)

The responsibilities of a passenger are to:

• Pay the appropriate fare for the service provided
• Follow the User Guide and Policies procedures
• Wear a seatbelt at all times
• Be courteous and considerate of other passengers, drivers and customer service agents
• Practice appropriate personal hygiene
• Be ready during your pick-up window
• Use ActiVan Services responsibly to ensure that the service is available to everyone

Important rules and safety tips when riding with ActiVan

• There is a No Scent Policy on all ActiVan vehicles. Please do not wear perfume or cologne
• For your safety, if travelling in a scooter, you will be required to transfer from your scooter to a seat
• A seatbelt is to be worn at all times
• Tell the driver if you feel ill or uncomfortable
• There is a maximum four bag limit which must be carried by yourself or your support person. Shopping bags cannot be left on board vehicles between trips
• Drivers are not required to carry groceries or parcels; groceries or parcels must be carried by yourself or your support person
• You should note the building closing times to ensure you have shelter in case of delays or poor weather
• Be aware that drivers will not lift or carry clients or mobility aids
• Driveways, pathways and stairs must be clear of snow and ice for the safety of the clients and the driver
• Drivers are not permitted to enter a client's place of residence
• Drivers cannot make unscheduled stops
• Wheelchairs and scooters are required to have functioning brakes

Frequently Asked Questions

1. Who is eligible for ActiVan?

ActiVan is specialized transportation services for both seniors, 65 and older and persons with disabilities. Passengers must be registered to utilize the program. For further information contact ActiVan at 905-702-6435.

2. What happens if I miss my ride?

If the ActiVan vehicle arrived at your pickup location when you were not there, your ride will be considered a no-show and you will owe for that fare. If you still require a ride, call the ActiVan booking office. It may take up to three hours to dispatch another available vehicle.

3. Why am I charged for a no-show or late cancellation?

We do understand there are circumstances in which late cancellations are inevitable. However, we need everyone's cooperation for our service to run smoothly. When you cancel, are late or a no-show, there are clients who could have used your ride that could not be accommodated.

4. What if my ride does not show up?

Please contact the ActiVan booking office if your ride has not arrived after the 20 minute pickup window has passed.

5. What if my ActiVan registration has been suspended?

Activan policies will be addressed through written warnings prior to discontinuing use of the program. If your privileges have been suspended you may mail in a written appeal to the Appeals Committee for review. All appeal requests can be mailed to: ActiVan Services, ATT: Appeals Committee, Georgetown Ontario, L7G 5G2. Once your appeal has been reviewed by the committee, you will then be given an appointment time to appeal your case in front of committee members. Continuation of your registration will be based on the decision of the Appeals Committee members.