Program Registration

Other ways to register

In addition to online registration, you can also register by fax, mail or in person at one of our facilities. If you choose one of these alternatives, you will need to complete a registration form.

Completing the registration form

• Forms are available in the Town's Community Activity and Service Guide PDF as well at Town facilities.
• Please complete one form per person per program.
• Please submit SEPARATE PAYMENTS for each registration form. Include VISA or MASTERCARD No. and expiry date or cheques made payable to "Town of Halton Hills". For special financial arrangements please see the Town's brochure.
• Indicate alternative choices on each form. Every attempt will be made to accommodate your 2nd and 3rd choices automatically if the 1st choice is unavailable.
• Please check appropriate box to indicate if you have a "Health Condition, ‘Anaphylactic Allergies' and/or "Special Need". Please refer to the Town's Guide "Recreation for All" for more information on Special Needs or Health Conditions.
• All adult fees include HST.
• An administrative fee will be charged on all cheques returned NSF.

Registration by fax

Fax registration forms to 905-873-1587. Fax registrations must include a Visa or MasterCard number with expiry date and 3 digit security code.

Registration by mail

Mail in registrations must be accompanied with a current cheque or Visa / MasterCard payment. Cheques should be made payable to:

Town of Halton Hills, Recreation & Parks
1 Halton Hills Drive, Halton Hills (Georgetown), ON L7G 5G2

Registration in person

Registrations may be dropped off with payment at the Recreation & Parks counter, lower floor of Town Hall during office hours or at our three 24 hour drop boxes:

• Town of Halton Hills Town Hall: 1 Halton Hills Drive Georgetown
• Acton Community Centre: 415 Queen St (Hwy#7), Acton
• Gellert Community Centre: 10241 Eighth Line, Georgetown

Drop boxes are emptied the next business day and forwarded to the Town Hall for processing.

Refunds and changes

Refunds

If a registered participant cancels as least 2 business days prior to the first day of the program, a refund less a $9.93 administration fee will be provided. Sorry, there is no re-imbursement once the program has started.

If the entire program is cancelled by Recreation and Parks, a full refund will be provided. Please allow two weeks for processing.

Changes

Insufficient registration may necessitate the cancellation of a program. We reserve the right to cancel or alter any class, times, fees, instructor or locations if necessary. Every effort will be made to avoid these changes or to reschedule should an individual class need to be cancelled.

Swimming lesson cancellation

Should it be necessary to cancel a swimming class due to unforeseen circumstances, we will make every effort to schedule a makeup class.  If this is not possible, a credit will be given to participants.

Frequently asked questions

1. How do I search for programs?
   Once logged in, choose the 'Schedule' tab to browse program categories to find what you're looking for. Note: While you can browse, programs will not be available for purchase until the registration start date. If you prefer, you can search for a specific program code, provided in the Community Activity & Service Guide, or search by name, category or location.
2. What do I need to register online?
   A valid email address and contact name is required to create an online account. Once your account has been created, you will need a credit card to pay for registrations online.
   If you don't have an email address, you cannot set up an online Recreation account and have access to online registration. You can still browse through Recreation programs and check for program availability. However, you will not be able to register or waitlist for a program online. Instead, use an alternate method of registration such as by mail or in person (see webpage for details).
3. How do I add family members to my Recreation account?
   Visit the Program Registration webpage on the Town of Halton Hills website and click on the orange Create Account button. After logging in, click on the Add Members button at the top of the page and filling out the appropriate information.
4. I found the program I like - why can't I add it to my cart and check out?
   If you see a program but it is not available to add to your cart, it means registration is either closed for this program or has not yet begun for the season. Browse the top of this page to find information on registration start dates.
5. Can I cancel once I have registered for a program?
   If you have not paid yet, programs can be removed from your cart or you can clear your whole cart. However, once your registration payment transaction has been completed in checkout, you cannot cancel out of a program online. All cancellations must be processed through the Program Information Hotline at 905-873-2600, ext. 2275.
6. Withdrawals and refunds
   If a participant withdraws from a program at least 2 business days (5 business days for March Break camps) prior to the first day of the program, a refund less a $9.93 administrative fee (subject to change) will be issued. Sorry, there is no reimbursement once the program has started. If the program is cancelled by Recreation and Parks, you will receive a full refund. Please allow two weeks for processing.
7. Changes and Cancellations
   Even though you are provided with a program confirmation, insufficient registration may still cause a program to be cancelled. We reserve the right to cancel or alter any class time, fee, instructor or location if needed. Every effort will be made to avoid these changes or to reschedule make up classes when possible.
8. Will programs be cancelled for inclement weather?
   In rare cases, poor weather conditions or power outages may require a facility closure and program cancellations. If there is inclement weather, a notice will be posted on the Town of Halton Hills website. You can also call the town at 905-873-2600 ext. 2708 or 2275.
9. When can I register for programs?
   Registration occurs twice per year – a fall/winter registration in September and a spring/summer registration in February. Dates may vary depending on the year and season. See the top of this webpage for the next recreation start date.

Helpful documents