Sections D through F of the application for ActiVan service must be completed by a certified medical practitioner and will be reviewed for approval
All information provided will remain strictly confidential
Send application by mail to: Town of Halton Hills Transportation and Public Works RE: ActiVan
1 Halton Hills Drive
Halton Hills, ON L7G 5G2 Email:Email us Fax: 905-873-8192
Once registered, you will be mailed an ActiVan registration card. This card is needed during ActiVan transportation and when purchasing ActiVan or Taxi Scriptickets.
Need help with the cost of getting to and from work, school or appointments? The SPLIT pass subsidizes the cost of ActiVan and Taxi Scrip coupons for low income students, adults and seniors, in Halton Hills.
To determine if you are eligible for the program dial 311 or visit www.halton.ca
To apply you must have your most recent Notice of Assessment (from your taxes)
If you are a student you must also have a valid student card
If you are a senior you must have proof of age to determine eligibility for the seniors fare
If you are a sponsored refugee, you must be able to verify your immigration status
SPLIT passes subsidize 50 per cent of the cost of user fares for both ActiVan and Youth Taxi Scrip registrants
Pre-determined coupon allocations apply monthly
You will be assessed annually for your eligibility by the Region of Halton
How do I book a ride with ActiVan?
ActiVan booking offices operate five days a week; Monday thru Friday, from 7:00a.m. to 6:00p.m. ActiVan transportation services and the ActiVan booking office do not operate during statutory holidays.
Bookings must be completed 48 hours prior to travel to ensure a scheduled pickup time. Trips may be booked as early as two weeks in advance. Please call 905-702-6435 to book
Have the following details ready when booking:
The exact date and time you wish to travel; both pick-up and return
The exact address of your destination
Number of companions travelling with you. ActiVan Services allows one caregiver free of charge for travel to aid the registered rider and complies with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA)
The type of mobility aid(s) you currently use (e.g. a walker)
Rides booked in advance are guaranteed, however your pickup window may change due to vehicle availability.
Clients are able to travel anywhere within Halton Hills during service hours, Monday to Friday 7:30a.m. to 6:00p.m.; and Saturday and Sunday 8:00a.m. to 2:00p.m.
How do I book a subscription ride or recurring trip?
A subscription ride is a recurring trip that you take on a regular basis (for example: to school, work or other recurring event). Call to arrange automated bookings for subscription rides.
Note: subscription rides are all cancelled during statutory holidays
What if I require a same day trip?
To request or change a same day trip, please call ActiVan during office hours. These trips are subject to availability and are not guaranteed. Clients will receive a confirmation call if their ride can be accommodated.
If you require spontaneous travel, all ActiVan clients are eligible for the Taxi Scripprogram.
What if I want to travel outside of Halton Hills?
You can travel beyond Halton Hills borders and continue your trip with any Halton Hills ActiVan participating taxi service. The participating taxi company will bring you to the border of Halton Hills. Once the driver reaches the Town's boundary, the driver will then turn the meter on and charge you the full rate of travel from the border of Halton Hills until you reach your destination. Please consult our website or call us for more information about out of boundary trips.
Tickets and Fares
Fares and Payments
Monday to Friday = one ticket each way (equivalent to $3) between the hours of 7:30 a.m. and 5:00 p.m.
Monday to Friday After hours (between 5:00 p.m. to 11:00 p.m.) = one ticket + $1 each way (equivalent to $4)
Weekends = one ticket + $1 each way (equivalent to $4)
All clients are responsible for maintaining their ActiVan accounts and ensuring they are appropriately funded.
*No show and late cancellations (three hours prior to travel) will be marked as an unpaid trip. You will be responsible for repayment to maintain an up-to-date account balance. Owing balances can be made to a driver on your next scheduled trip with ActiVan Services.
Customers with repeated “no-show” violations (more than three in one month) will have their eligibility privileges reviewed, which may result in a suspension of services. If you are late for your ride, call the booking office, however it may take up to three hours for another ride to arrive
Ticket Purchase Locations:
Town of Halton Hills Civic Centre (Corporate Services)
1 Halton Hills Drive, Halton Hills
Halton Hills Active Living Centre
416 Queen Street East, Acton location
318 Guelph Street East, Georgetown location
Halton Hills Public Library
17 River Street, Acton branch
9 Church Street, Georgetown branch
Visit http://www.hhpl.on.ca/ for hours of operation
Robert C Austin Operations Centre
11620 Trafalgar Road, Halton Hills
Gellert Community Centre
10241 Eighth Line, Georgetown
Travelling with ActiVan
Preparing for your ride
Your pickup window is a 20 minute time frame in which your ActiVan vehicle will arrive. The ActiVan may arrive 10 minutes prior to your scheduled pick up time or may arrive up to 10 minutes after your scheduled pick up time
Customers must be ready and waiting for their pick-up 10 minutes prior to their scheduled pickup time at the nearest accessible entrance
Your ride may arrive at any time during the pickup window, please be prepared to wait up to 20 minutes
Rides are not considered late until 10 minutes after your scheduled pickup time
Be waiting in an area in which you are visible to our drivers and are able to watch for them to arrive
Important note: ActiVan aims to accommodate as many clients as possible. As a result, you may be on a vehicle for up to 90 minutes. This time may increase if you are travelling a long distance, during peak hours or during inclement weather. Bring medication and other necessities for your trip in case of delays.
Drivers are not required to call your apartment, knock on your door or ring your doorbell
When you arrive at your destination, the driver will help you off the vehicle and escort you to the nearest accessible door (but not inside)
For your return trip, wait at the same location as your initial drop off (unless instructed otherwise)
Inclement weather policy
During inclement weather, a delay or cancellation of the ActiVan service may be necessary. Up-to-date information regarding trip delays or cancellations will be posted on the Town of Halton Hills website www.haltonhills.ca. In addition; clients may call 905-702-6435 for further information.
As a passenger, you can expect to:
Be transported in a safe manner and travel in a clean and well-maintained vehicle by an operator who practices appropriate personal hygiene
Be treated with courtesy and respect
Have your calls answered promptly and courteously
Be picked up on time within the scheduled pickup window
Be transported to a safe place if delivery to your original destination is not possible
Be taken to the first accessible door of your final destination, but not inside
Expect service that is compliant with the Accessibility for Ontarians with Disabilities Act (AODA)
ActiVan is specialized transportation services for both seniors, 65 and older and persons with disabilities. Passengers must be registered to utilize the program. For further information visit http://www.haltonhills.ca/transit/index.php or contact ActiVan at 905-702-6435.
What happens if I miss my ride?
If the ActiVan vehicle arrived at your pickup location when you were not there, your ride will be considered a no-show and you will owe for that fare. If you still require a ride, call the ActiVan booking office. It may take up to three hours to dispatch another available vehicle.
Why am I charged for a no-show or late cancellation?
We do understand there are circumstances in which late cancellations are inevitable. However, we need everyone's cooperation for our service to run smoothly. When you cancel, are late or a no-show, there are clients who could have used your ride that could not be accommodated.
What if my ride does not show up?
Please contact the ActiVan booking office if your ride has not arrived after the 20 minute pickup window has passed.
What if my ActiVan registration has been suspended?
Activan policies will be addressed through written warnings prior to discontinuing use of the program. If your privileges have been suspended you may mail in a written appeal to the Appeals Committee for review. All appeal requests can be mailed to: ActiVan Services, ATT: Appeals Committee, Georgetown Ontario, L7G 5G2. Once your appeal has been reviewed by the committee, you will then be given an appointment time to appeal your case in front of committee members. Continuation of your registration will be based on the decision of the Appeals Committee members.
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