Freedom of Information

First, contact the Town department directly for the information you require. Staff will provide access to information as per department policy and/or legislation (e.g., The Planning Act) or determine if a formal request under MIFPPA is required. Note, some Town departments have their own fee-for-service and request for information form.

Not all information is in the custody or control of the Town of Halton Hills. Contact the Regional Municipality of Halton for:

• Purification, supply and distribution of water

• Sewage collection and treatment

• Solid waste disposal

• Environmental information

• Regional roads and storm sewers

• Emergency planning for the Region of Halton (City of Burlington and Towns of Oakville, Milton and Halton Hills)

• Social services

• Public health services

• Regional museum

If you are seeking access to building records for a particular property and are NOT the property owner or DO NOT have owner’s authorization, you must submit your request through Freedom of Information. However, if you are the property owner or have owner’s authorization you can submit your request directly through Building Service' Request for documentation form. 

If you are seeking access to a property survey the Town may have on file but are NOT the property owner or DO NOT have owner’s authorization, you will need to search online for local property surveyors, sites that sell surveys, or the Association of Ontario Land Surveyors. However, if you are the property owner or have owner’s authorization you can submit your request directly through Building Service' Request for documentation form. 

Complete the MFIPPA Access/Correction Request form and pay the $5 application fee.

Payment Options

By phone (credit card only - Visa or Mastercard)

• Email your completed form (page 1) to Freedom of Information
• Contact Service Halton Hills at 905-873-2600 and press 0
• Provide your name, phone number, email (for receipt), and credit card details
  • DO NOT leave credit card info on voicemail or send it by email

In Person (cash, debit, or credit)

• Visit Service Halton Hills at Halton Hills Town Hall

By mail or drop box (cheque only)

• Make cheque payable to Town of Halton Hills
• Drop cheque in drop box at Town Hall (front door) or mail to:
  Freedom of Information
  Clerks Department
  Town of Halton Hills
  1 Halton Hills Drive
  Halton Hills, ON, L7G 5G2

The charging of fees is authorized by section 45(1) of the Act. An individual who makes a request for access to information under MFIPPA must pay a $5 application fee. In addition, the requester must pay the fees based on Section 6 of R.R.O. 1990, Regulation 823 for:

• Photocopies and Computer Printouts ($0.20 per page)

• Preparing a record for disclosure, including severing a part of the record, $7.50 for every 15 minutes spent by any person

• Manually searching a record, $7.50 for every 15 minutes spent by any person

• For developing a computer program or other method of producing a record from machine machine-readable record, $15 for every 15 minutes spent by any person

Rates & Fees By-Law 2025-0104

• Drawings and Plans $6 each
• Off-Site Storage Records Retrieval of one box $50
• Cost per additional box (up to 9) from off-site $5 each
• Cost per additional box (10 and over) $10 each

If you are not satisfied with the Town's response to your request submitted under MFIPPA, you may, within 30 days of receipt of the decision letter, appeal it to the Information and Privacy Commissioner of Ontario.

Registrar, Information and Privacy Commissioner/Ontario

2 Bloor Street East, Suite 1400
Toronto, ON, M4W 1A8
1-800-987-0073

Any person who is given access to their own personal information may request that the Town make a correction to that information if they believe the information to be incorrect. The Town will decide whether to make the correction or not. If the information is not corrected, the person may ask that a Statement of Disagreement be attached to the record to indicate that they do not believe the information is accurate.

To request a correction to personal information, complete the MFIPPA Access/Correction Request form and pay the $5 application fee.

Payment Options

By phone (credit card only - Visa or Mastercard)

• Email your completed form (page 1) to Freedom of Information
• Contact Service Halton Hills at 905-873-2600 and press 0
• Provide your name, phone number, email (for receipt), and credit card details
  • DO NOT leave credit card info on voicemail or send it by email

In Person (cash, debit, or credit)

• Visit Service Halton Hills at Halton Hills Town Hall

By mail or drop box (cheque only)

• Make cheque payable to Town of Halton Hills
• Drop cheque in drop box at Town Hall (front door) or mail to:
  Freedom of Information
  Clerks Department
  Town of Halton Hills
  1 Halton Hills Drive
  Halton Hills, ON, L7G 5G2

As per MFIPPA, the Town will render a decision within 30 calendar days of receiving your request and $5 application fee. For requests that involve a large number of records, an extensive search, or consultation, the time may be extended as per the legislation, and you will be advised accordingly

We will note the records are needed urgently; however, there is no guarantee when a decision will be made within the legislated 30-day time frame.

Many requests are completed before the legislated 30-day time frame. It is important to include a phone number and email address on the MFIPPA form so we can reach you between 8:30 a.m. – 4:30 p.m. (Monday to Friday).