ActiVan

Need help with the cost of getting to and from work, school or appointments? The SPLIT pass subsidizes the cost of ActiVan and Taxi Scrip coupons for low income students, adults and seniors, in Halton Hills.

• The passes are available for anyone who qualifies including individuals who receive assistance from Ontario Works, Ontario Disability Support Program for private and government sponsored refugees.

• To determine if you are eligible for the program dial 311 or visit Halton Region's website.
  

• To apply you must have your most recent Notice of Assessment (from your taxes)

• If you are a student you must also have a valid student card

• If you are a senior you must have proof of age to determine eligibility for the seniors fare

• If you are a sponsored refugee, you must be able to verify your immigration status

• SPLIT passes subsidize 50 per cent of the cost of user fares for both ActiVan and Youth Taxi Scrip registrants

• Pre-determined coupon allocations apply monthly

• You will be assessed annually for your eligibility by the Region of Halton

Cross-Boundary Trips

Booking a Trip Outside Halton Hills

To travel beyond Halton Hills, call 905-702-6435 to book your ActiVan trip.

You will be given the information needed to arrange a transfer with a participating accessible transit provider.
It is your responsibility to contact the connecting service and complete your booking.

Participating providers include:

• Oakville Care-A-Van
• Burlington Handi-Van
• Milton Access+
• Peel TransHelp

For additional trip planning across the region, visit Triplinx.

Important Information

• Transfers are required for all cross-boundary trips
• You must book each portion of your trip separately
• Fares apply for each service when boarding

Transfer Locations

Brampton
Mount Pleasant GO Station (Kiss and Ride)
1600 Bovaird Drive
Service: Peel TransHelp (905-791-1015)

Mississauga
Lisgar GO Station (Kiss and Ride)
3250 Argentia Road
Service: Peel TransHelp (905-791-1015)

Oakville / Burlington
Oakville Trafalgar Memorial Hospital (West Side, ambulatory entrance)
3001 Hospital Gate
Fixed times: 8:30 a.m., 12:00 p.m., 3:00 p.m., 4:30 p.m.
Services:

• Oakville Care-A-Van (905-337-9222)
• Burlington Handi-Van (905-639-5158)

Milton
FirstOntario Arts Centre
1010 Main Street East
Service: Milton Access+ (905-875-5417)
A free transfer pass is available when connecting to Milton services.

Need Help?

Call 905-702-6435 for assistance with planning your trip.

MagnusCards is a Canadian application dedicated to removing accessibility barriers. This practical tool allows people with Autism and cognitive disabilities to live with independence and inclusion, and affords their caregivers a greater peace of mind. It improves everyday experiences and enables people to participate in the world in ways that are meaningful to them.

MagnusCards is an ever-expanding life skills library, with digital guides to popular destinations and activities. Each digital guide combines a proven method of instruction (applied behaviour analysis), visual cues and step-by-step instructions to map experiences throughout the day. Magnus provides prompts and positive reinforcement to support experiential learning. Learn more about MagnusMode and how they are supporting our disabled community members.

MagnusCards are free to use and download for everyone and users and caregivers can get started by downloading the FREE MagnusCards App to a mobile device or tablet.

Download on Google Play

Download on the App Store

The Town of Halton Hills has developed three sets of MagnusCard decks for ActiVan, Halton Hills Public Library and Recreation and Parks.

ActiVan decks:

1. Buying tickets

2. How to book a trip

3. How to register for ActiVan

4. How to use the Taxi Scrip Program

5. Having a safe ride with ActiVan

Halton Hills Public Library decks:

1. Getting a library card

2. Using the catalogue

3. Finding items on the shelf

4. Checking out library items

5. Returning library items
   
   

Recreation and Parks decks:

1. How to purchase a Recreation Pass

2. How to register for programs online

3. How to create a Recreation & Parks Online Account

4. How to prepare to go swimming at a pool

5. How to prepare to go skating at an arena

During travel

• Drivers are not required to call your apartment, knock on your door or ring your doorbell

• When you arrive at your destination, the driver will help you off the vehicle and escort you to the nearest accessible door (but not inside)

• For your return trip, wait at the same location as your initial drop off (unless instructed otherwise)

Inclement weather policy

During inclement weather, a delay or cancellation of the ActiVan service may be necessary. Up-to-date information regarding trip delays or cancellations will be posted on the Town of Halton Hills website. In addition; clients may call 905-702-6435 for further information.

Passenger charter

As a passenger, you can expect to:

• Be transported in a safe manner and travel in a clean and well-maintained vehicle by an operator who practices appropriate personal hygiene

• Be treated with courtesy and respect

• Have your calls answered promptly and courteously

• Be picked up on time within the scheduled pickup window

• Be transported to a safe place if delivery to your original destination is not possible

• Be taken to the first accessible door of your final destination, but not inside

• Expect service that is compliant with the Accessibility for Ontarians with Disabilities Act (AODA)

The responsibilities of a passenger are to:

• Pay the appropriate fare for the service provided

• Follow the User Guide and Policies procedures

• Wear a seatbelt at all times

• Be courteous and considerate of other passengers, drivers and customer service agents

• Practice appropriate personal hygiene

• Be ready during your pick-up window

• Use ActiVan Services responsibly to ensure that the service is available to everyone

Important rules and safety tips when riding with ActiVan

• There is a No Scent Policy on all ActiVan vehicles. Please do not wear perfume or cologne

• For your safety, if travelling in a scooter, you will be required to transfer from your scooter to a seat

• A seatbelt is to be worn at all times

• Tell the driver if you feel ill or uncomfortable

• There is a maximum four bag limit which must be carried by yourself or your support person. Shopping bags cannot be left on board vehicles between trips

• Drivers are not required to carry groceries or parcels; groceries or parcels must be carried by yourself or your support person

• You should note the building closing times to ensure you have shelter in case of delays or poor weather

• Be aware that drivers will not lift or carry clients or mobility aids

• Driveways, pathways and stairs must be clear of snow and ice for the safety of the clients and the driver

• Drivers are not permitted to enter a client's place of residence

• Drivers cannot make unscheduled stops

• Wheelchairs and scooters are required to have functioning brakes

You can learn more about the important rules and safety tips by reading the ActiVan Emergency Preparedness and Response Guide.

1. Who is eligible for ActiVan?

ActiVan is special transportation for seniors age 65 and older, and persons with disabilities.  Passengers must be registered for the ActiVan program.  For further information contact ActiVan at 905-702-6435.

2. What happens if I miss my ride?

If the ActiVan vehicle arrived at your pickup location and you were not there, your ride will be considered a no-show and you will owe for that fare.  If you still require a ride, call the ActiVan booking office. It may take up to three hours to dispatch another available vehicle.

3. Why am I charged for a no-show or late cancellation?

We do understand there are circumstances in which late cancellations are inevitable. However, we need everyone's cooperation for our service to run smoothly. When you cancel late, or a no-show for your trip, there are clients who could have used your ride that could not be accommodated.

4. What if my ride does not show up?

Please contact the ActiVan booking office if your ride has not arrived after the 20 minute pickup window has passed.

5. What if my ActiVan registration has been suspended?

Activan policies will be addressed through written warnings prior to discontinuing use of the program. If your privileges have been suspended you may mail in a written appeal to the Appeals Committee for review. All appeal requests can be mailed to: ActiVan Services, ATT: Appeals Committee, Town of Halton Hills, 1 Halton Hills Drive, Georgetown Ontario, L7G 5G2. Once your appeal has been reviewed by the committee, you will then be given an appointment time to appeal your case in front of committee members. Continuation of your registration will be based on the decision of the Appeals Committee members.