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BURN BAN:

In effect until 8:30 a.m. on Saturday July, 18, due to poor air quality.

Poor Air Quality

Orange Warning alert: All neighbourhood programs are cancelled until further notice. Cooling centres, recreation fields & splash pads remain open.

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Maintenance Services

Protecting Community Quality of Life

The Town of Halton Hills maintains public infrastructure, facilities and green spaces to support a safe, accessible and welcoming community. Maintenance Services focus on Town‑owned and Town‑maintained assets and are delivered year‑round based on safety, service standards and available resources.

This page outlines the types of maintenance services provided and how residents can report concerns.

Maintenance Services are responsible for the care and upkeep of Town‑owned or Town‑maintained assets, including:

  • Roads, sidewalks, and municipal parking areas

  • Parks, trails and open spaces

  • Playgrounds, sports fields and park amenities

  • Boulevards and landscaped areas

  • Trees on Town property

  • Stormwater features and drainage infrastructure

  • Municipal facilities and structures

Maintenance responsibilities do not extend to private property unless otherwise required by legislation or agreement.

To help set expectations, the Town does not maintain:

  • Private lawns, gardens or landscaping

  • Ditches on private property

  • Trees located fully on private property

  • Driveways or walkways on private land

Residents are responsible for maintaining their own property in accordance with applicable by‑laws.

Maintenance service requests

Reporting a Maintenance concern

If you notice an issue related to Town‑maintained infrastructure or green spaces, you can report it through the Town’s reporting tools.

Reported concerns are:

  • Reviewed by staff

  • Prioritized based on safety and impact

  • Scheduled for inspection or maintenance as appropriate

Submit a Maintenance service request

GrindingAsphalt

  • Culvert is plugged with debris, heaved up, caved in or frozen (causing flooding)

  • The ditch is plugged, and water is not flowing

  • Leaves and debris accumulate in ditches

Learn about catch basins, culvert maintenance, ditches and stormwater management on the Town's Drainage Concerns page.

Learn More

  • Animal roadkill on the road allowance
  • Dust control and grading on gravel roads, gravel shoulders and erosion repairs
  • Pot holes
  • Street sweeping
  • Sunken bays, water pooling
  • Sidewalk replacement
  • Identify the location of broken or missing street signs

Learn more

  • Snow plowing
  • Salting and sanding

Learn about road clearing, sidewalk clearing, snowplow safety and salt management on the Town's Winter Maintenance page.

Learn more

Green Space Maintenance

Green spaces play an important role in community well‑being, environmental health and neighbourhood character. The Town maintains a wide range of public green spaces across Halton Hills.

Green space maintenance may include:

  • Grass cutting in parks, sports fields and boulevards

  • Tree and shrub maintenance on Town property

  • Trail and pathway upkeep

  • Playground and park feature inspections

  • Litter collection and waste removal

  • Seasonal maintenance, such as leaf collection, support in parks

Service levels vary depending on location, usage, season and environmental conditions.

Maintenance activities change throughout the year and may include:

  • Spring clean‑up and inspection

  • Summer grass cutting and landscape care

  • Fall leaf and debris management in parks

  • Winter maintenance coordination with snow and ice control

Weather conditions and service priorities may affect scheduling.

The Town is responsible for maintaining trees located on Town‑owned property, including:

  • Street trees

  • Park and boulevard trees

Tree maintenance focuses on:

  • Public safety

  • Tree health

  • Risk management

Trees located on private property are the responsibility of the property owner.

Maintenance Services

Lighting Malfunctions

The Town operates over 6,200 LED street lights as well as approximately 500 pathway and 150 parking lot lights.

Report Lighting Malfunctions

  • Failed lights

  • Cycling lights (lights that turn on and off repeatedly)

  • Lights that are on during daylight hours

  • Leaning or damaged poles

  • Wire over the right-of-way

  • Other safety and community concerns

  • Light trespass issues

If you see a hazard such as exposed wires, a loose street light arm or a motor vehicle accident involving a street or pathway light, please let us know immediately.

After hours, please call 905-873-2600 and press "4" to leave an automated request for service. 

To report on urgent or emergency matters, please call 905-699-2811.
For non-emergency matters, please email [email protected]