Privacy Policy & Terms of Use

The Town of Halton Hills is committed to protecting your privacy and ensuring the responsible use of personal information. This page outlines how information is collected, used and protected when you interact with the Town through its website and digital services.

Privacy & Information Collection

The Town collects personal information only when necessary to deliver programs, services or fulfill legislative requirements.

Information may be collected when you:

Submit a form or application
Contact the Town for services or support
Register for programs or services
Use online tools or service portals

All personal information is collected in accordance with applicable legislation, including the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).

How Information Is Used

Personal information may be used to:

Deliver services and respond to requests
Process applications and transactions
Communicate updates or important information
Meet legal and regulatory requirements

Information is only used for its intended purpose or for a consistent purpose related to the original collection.

Information Sharing

The Town does not share personal information unless:

It is required or authorized by law
It is necessary to deliver a service (e.g., with a partner organization)
You have provided consent

Any sharing of information is handled in accordance with privacy legislation and Town policies.

Website Usage & Analytics

When you visit the Town’s website, limited technical information may be automatically collected, such as:

IP address
Device or browser type
Pages visited

This information is used to:

Improve website performance and user experience
Monitor traffic and usage patterns
Support secure operation of online services

This data does not identify individuals unless required for security or legal purposes.

Cookies & Tracking

The Town’s website may use cookies or similar technologies to:

Enhance website functionality
Support navigation and usability
Analyze website performance

You can control or disable cookies through your browser settings.

Terms of Use

By using the Town of Halton Hills website, you agree to the following:

Content is provided for general information purposes only
The Town makes reasonable efforts to ensure accuracy, but content may change without notice
Users are responsible for how they use the information provided
Use of the website must comply with applicable laws

External Links

The Town’s website may include links to external websites for convenience.

The Town:

Is not responsible for the content or privacy practices of external sites
Does not guarantee the accuracy of third‑party information
Does not imply endorsement of external content

Security

The Town takes reasonable steps to protect personal information from unauthorized access, use or disclosure.

However:

No online system can guarantee complete security
Users should take care when sharing personal information online

Access to Information

You have the right to request access to your personal information or request corrections.

Requests can be made through:

Freedom of Information (FOI) Requests