Help Desk Technician - Contract (202124)
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Contract: 18 Months
Closing Date: May 6, 2021
Job Posting: 202124
Under the supervision of Supervisor Infrastructure and Operations, this position will ensure proper technology operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic, remote connect tools, help request tracking tools, as well as require that the individual give in-person and hands-on help at the desktop level.
Accountabilities:
- Fielding incoming help requests from end users via telephone, web portal and e-mail in a courteous manner
- Documenting all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
- Categorizing and resolving incidents. Escalate incidents (when required) to the appropriately experienced staff
- Applying diagnostic utilities to aid in troubleshooting
- Evaluating documented resolutions and analyzing trends for ways to prevent future problems
- Accessing software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
- Resolving end-user issues such as password reset, software questions, configuration issues, printer issues and minor network issues
- Performing hands-on fixes at the desktop level, including installing and upgrading software, installing hardware and configuring systems and applications
- Performing post-resolution follow-ups to help requests
- Maintaining anti-virus software
- Developing help sheets and frequently asked questions lists for end users
- Performing centralized software installs and updates, computer re-imaging and other desktop maintenance activities
- Registering mobile devices on Blackberry UEM
- Performing routine telephone system changes including voicemail resets, extension reassignments, etc.
- Performing other job related duties
You possess:
- Three-year College diploma in the field of business administration, computer science, or management information systems
- Minimum of 1 year related work experience
- Knowledge of basic computer hardware, including RAM installation, video card installation, etc.
- Exceptional customer service orientation
- Experience with desktop and server operating systems, including Windows 7, Windows 10, Windows Server 2008, 2012, 2016
- Application support experience with Microsoft Active Directory, Microsoft Office Suite, including Office 365
- Working knowledge with the following applications would be advantageous: AMANDA, VMware Horizon, MS Great Plains
- Experience with following would be advantageous: Kaspersky Security Centre and Endpoint Protection software, Spiceworks IT Help Desk software, SmartDeploy, GoToAssist, MS User State Migration tool (USMT)
- Experience using Blackberry UEM or other MDM tools
- Experience with a VoIP phone system
- Knowledge or experience with ITIL, CoBIT or similar frameworks
- Proven technical skills with a high level of both oral and written skills
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
- Ability to conduct research into a wide range of computing issues as required
- Ability to absorb and retain information quickly
- Ability to present ideas in user-friendly language; strong documentation skills
- High self-motivation and direction
- Keen attention to detail; proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Experience working in a team-oriented, collaborative environment
Compensation:
The rate for this position (35 hours per week) is $35.49 – 42.25 per hour (based on $64,592 - $76,895 per annum.
Application:
Qualified candidates may submit a detailed cover letter and resume in confidence to the Town by 4:30 p.m., May 6, 2021. Please quote Posting No. 202124 on your cover letter.
Email: humanresources@haltonhills.ca
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Library Associate - Community Engagement (2 positions)
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The Town of Halton Hills proudly acknowledges that we are located on the Treaty Lands and Territory of the Mississauga of the Credit. Halton Hills, located 45 minutes from Toronto, is a unique and vibrant community with over 61,000 people and two well-established Library Branches. HHPL welcomes more than 250,000 visitors annually and more than 400,000 website visitors. We empower our patrons to learn, read, create, innovate and experience at our Library. We strive to remove barriers and to foster an atmosphere of learning, support, understanding and inclusion. We employ over 35 professionally-trained Library staff, who go above and beyond to provide stellar service to our patrons and deliver high-quality programs and relevant events. If this excites you, we’d love to continue the conversation.
Position Summary
The Halton Hills Public Library is seeking an energetic and innovative individual with exceptional technical skills and demonstrated ability to provide superior customer service to work as part of the Community Engagement team. You will actively connect with the community and be responsible for the design and delivery of adult programs. As well, you will help patrons make the greatest use of the Library by providing in-depth information service and advice on print and non-print collections. You would also be responsible for helping patrons use the catalogue and website, including online databases, and assist patrons with the use of new technologies and social media.
These positions will work out of the Georgetown and Acton Branches and report to the Adult Services Librarian.
Position Responsibilities
These responsibilities indicate the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required by the incumbent. The incumbent may be asked to perform other duties as required and as the nature of library services evolve.
- Plan, conduct and evaluate creative, cultural, dynamic, innovative and literacy-building programs for adults, seniors and youth as well as program on current technologies, social media, e-resources and desktop software
- Provide in depth information, technology and readers’ advisory services to the public in person, by telephone, and electronically
- Instruct the public and staff in the use of technology for our Creativity Centre including audio, video and image hardware and software
- Instruct the public and staff in the use of new technologies and social media
- Instruct the public and staff in the use of the catalogue and the Library’s other online resources e.g. website, databases
- Work with community organizations to develop mutually beneficial programs and partnerships
- Represent the Library at outside events and to community organizations
- Maintain elements of the Library’s social media presence under the direction of the Adult Services Librarian
- Direct and monitor Pages and Volunteers on tasks to be completed within the department
- Act as the In-Charge Person (ICP) as required
- Perform other job related duties
Qualifications
Essential
- Minimum education: Library Techniques diploma (2 years college) or equivalent which may include one of the following: Bachelor of Media Information & Technoculture; Bachelor of Media & Public Interest; Bachelor of Education with Library Additional Qualifications, or Master of Library Science
- Equivalent of two years’ experience working in a similar position
- Superb customer service skills
- Excellent attention to detail
- Well-developed skills in information service delivery
- Well-developed programming and presentation skills
- Strong knowledge of popular non-fiction, fiction and audio-visual titles
- Familiarity with office software
- Knowledge of an integrated library system
- Able to accommodate a variable schedule
- Able to organize time efficiently
- Ability to interact pleasantly and courteously with the public and staff, and to promote a harmonious workplace
- Strong English written and oral communication skills.
Desirable
- An undergraduate university degree an asset
- Additional training in Library techniques or related disciplines
- Previous experience with automated Library system (e.g. Sierra)
- Valid driver’s license
- Access to a vehicle
Hours: Approximately 24 or 28 hours per week. Includes evenings and weekends in both Acton and Georgetown Branches
Salary: $31.83 per hour
Application Deadline: Monday, May 17, 2021 at 12 p.m.
Start Date: May 2021
To Apply:
Qualified candidates may submit a detailed cover letter and resume in confidence to the Library by 12 p.m. on Monday, May 17, 2021. Those candidates offered an interview will be required to provide the names and contact information of three references at that time.
Please identify the title of the position that you are applying for in your cover letter and in the subject line of your email.
Please apply using only one method of application below
Email: barb.elliott@haltonhills.ca (preferred)
Mail:
Barb Elliott, Executive Assistant
Halton Hills Public Library
9 Church Street
Georgetown, Ontario
L7G 2A3
RE: Library Associate – Community Engagement
We thank all those who apply, but advise that only those applicants selected for an interview will be contacted.
The Halton Hills Public Library is an equal opportunity employer. Accommodations are available for all parts of the recruitment process. If contacted for an interview, please advise the Library’s Administrative Assistant at 905-873-2681 Ext. 2523 of any measures you feel you need to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
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Payroll & HCM System Administrator (202125)
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Closing Date: May 17, 2021
Job Posting: 202125
Reporting to the Payroll & Pension Supervisor this position plays a vital role in processing the accurate and timely Town’s bi-weekly payroll. This role is responsible for the Payroll/HR system administration, payroll processing and post-payroll activities. Providing customer service to the Town’s staff and administrative support to the Human Resources team are also essential part of this role.
Accountabilities:
- Process bi-weekly payroll ensuring the salary/hourly rates, hours, GL accounts allocations and deductions are correct for each employee and all employees are paid on time in co-operation with the Payroll & Pension Supervisor
- Ensure that payroll is processed in compliance with all relevant legislation, Town policies, and union contracts
- Process the Year-End adjustments and produce tax forms in a timely manner in co-operation with the Payroll & Pension Supervisor
- Ensure employee information and payroll data are kept secure and handled with strict confidentiality
- Process new hires, rehires, changes and terminations in a timely manner, ensuring that personal information, pay rules/policies, security setting, and other necessary set up for each employee in the payroll system is correct
- Prepare journal entries for payroll taxes payables and submits to Accounting after each payroll
- Prepare and submit payroll-related remittances (OMERS deductions, CUPE dues, Fire Union dues, United Way donations, and WSIB payments)
- Verify accuracy of payments (taxes, CPP, EI, garnishees, and EHT) prepared by the third-party payroll provider
- Identify and correct CPP/EI deficiencies
- Process benefits billings and assists Payroll & Pension Supervisor in administration of benefits and pension plans
- Process EHT annual returns
- Provide customer support & training to employees on payroll system
- Create and generate reports from the payroll system to assist Managers, Supervisors, Department Administrators and HR team
- Prepare employment letters, earning statements, T4 copies and ROE copies as requested by employees
- Update payroll procedure manual in co-operation with Payroll & Pension Supervisor
- Assist HR Business Partners and HR Advisor with their inquiries and other duties as required
- Manage filing of hard-copy employee forms and files and archiving of terminated employee files and HR related documents
- Provide clerical support such as ordering of ID badges and VISA reconciliation for payroll division
You possess:
- Two-year Community College Diploma in Business or equivalent education and experience
- PCP designation from the Canadian Payroll Association
- Minimum of three (3) years payroll experience, preferably in a municipal setting
- Comprehensive knowledge of payroll legislation, CRA regulations and labour standards
- Prior experience working in a unionized environment
- Experience in Benefits and Pension Plan administration
- Proficiency in Microsoft Office and knowledge of Great Plains accounting software
- Solid knowledge of Ceridian Dayforce HCM is preferred
- Professional communication and exceptional customer service skills
- Ability to maintain a high level of confidentiality
- Knowledge/understanding of accounting principles
- Strong Attention to Detail
- Ability to work under pressure in a fast-paced environment
- Ability to prioritize and meet deadlines
- Ability to troubleshoot and solve time-sensitive issues
- Ability to adopt to changes in technology and procedures
Compensation:
The salary for this position (35 hours per week) is $57,940 - $68,976 per annum.
Note:
This position currently works from home with work on-site at Town Hall on an as-needed basis.
Application:
Qualified candidates may submit a detailed cover letter and resume as a single document, sent in confidence to the Town by 4:30 p.m., May 17, 2021. Please quote Posting 202125 on your cover letter.
Email: humanresources@haltonhills.ca
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Cultural Services Associate - Contract (202126)
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Closing Date: May 25, 2021
Job Posting: 202126
Under the supervision of the Cultural Program Producer, this position will assist with the delivery and development of cultural programs, events, and plans. This position contributes to making Halton Hills one of the best places to live, work, play and invest.
Accountabilities:
- Supports planning and implementation for local Culture Days celebrations (September 24 – October 24)
- Assists Culture Days activity organizers with planning activities, registration and marketing
- Provides support for virtual projects and streamed programming throughout Culture Days
- Supports Culture Days volunteers and participates in the Culture Days Committee
- Collects, analyzes and reports on impact data including creating graphic representations
- Creates a variety of communications materials including: press releases, social media posts, and website content to promote cultural activities
- Assists with the development of marketing materials
- Conducts outreach to the cultural sector
- Coordinates with other municipal departments and local stakeholders
- Responds to public inquiries into local cultural offerings and ensures the highest standard of customer service for internal and external customers
- Performs other job-related duties as required
You possess:
- Recent graduate (within 6 months) or current enrollment as a full or part-time student at a Post-Secondary Institute, with a focus in Event Management, Arts Administration, Cultural Management, Cultural Studies, Museum Studies, Tourism Management, Cultural Planning, Community Art, or Communication and Marketing
- Excellent customer service skills and superior communication skills
- Strong attention to detail, organizational and prioritization skills
- Knowledge of Microsoft Office, including Excel, Word and Outlook
- Proficiency with videography, video editing, and online livestreaming platforms
- Communications experience, including developing content for a professional organization, is an asset
- Experience with evaluation process, analytics and data management is considered an asset
In addition to these qualifications, the candidate must meet the following criteria required for this grant funded placement:
- Between 15 and 24 years of age (inclusive) at the start of employment;
- A recent graduate (within 6 months) or currently enrolled as a full or part-time student of a post-secondary institution;
- Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with the relevant provincial or territorial legislation and regulations.
Compensation:
The rate for this position is $15.51 per hour.
Notes:
- Preferred Start Date: July 12, 2021
- As this is a full-time contract position extending into the fall, the ideal applicant is a recent graduate or a returning post-secondary student with a fall work placement or coop requirement
- This opportunity is supported by the federal Canada Summer Jobs Program
- An application for funding has been made to the Government of Ontario's summer employment program known as the 2021 Summer Experience Program (funding decision pending). This program is sponsored by the Ministry of Citizenship and Immigration, Ministry of Heritage, Sport, Tourism, Culture Industries, Ministry of the Status of Women, Ministry of Seniors Affairs and the Ministry of Government and Consumer Services.
Application:
Qualified candidates may submit a detailed cover letter and resume in confidence to the Town by 4:30 p.m., May 25, 2021. Please quote Posting 202126 on your cover letter.
Email: humanresources@haltonhills.ca
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Professional Instructors Inclusion - Camps (202127)
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Closing Date: May 25, 2021
Job Posting: 202127
Under the supervision of Recreation Coordinator – Children, this position is responsible for providing inclusion support for participants in Town of Halton Hills programs.
Accountabilities:
Premium Quality Programs and Services
- Assist in the design and ensure high quality delivery of community programming (i.e. HIGH FIVE® Principles of Healthy Child Development)
- Utilize a client-centred approach to respond to varying skill levels and abilities within the program and provide suitable modifications and/or alternatives
- Review and understand the participant’s profile, which provides detailed information about interests, suggestions on support methods, safety, social skills, communication, personal care and health information (Provided by the Assistant Coordinator and/or Recreation Coordinator)
- Provide continuous support to participants who have special needs within the program, including monitoring all areas of the participant’s personal care such as medication, hygiene, toileting, meal intake, etc.
- Supervise and remain actively involved in program at all times, while adhering to program plans, standards and scheduled times
- Maintain confidential participant information regarding special needs, health conditions, and financial circumstances to assist with participant support
- Assist in the supervision, mentoring and evaluation of volunteers
- Know and apply program management procedures, Town and Department policies and seek clarification when required
- Take a proactive approach in addressing any issues or challenges and refer any escalating concerns to Assistant Coordinator and/or Recreation Coordinator
Exceptional Customer Service
- Maintain an awareness of the program and be available to provide front-line customer service
- Respond to all inquiries in a positive, timely and proactive fashion and as required, direct to appropriate staff person
- Maintain a positive and professional approach to work tasks at all times
- Communicate with parents/guardians regarding participants involvement in the program (i.e., positive feedback or any incidents)
- Direct all media inquiries to the Assistant Coordinator and/or Recreation Coordinator
Maintain a Safe and Secure Environment
- Follow Health and Safety standards and Emergency practices and procedures at all times
- Ensure that supplies and equipment are stored in a safe, secure and organized manner
- Inspect program area, facility and equipment to ensure space is prepared, safe, clean and welcoming prior to the start of each program
- Respond appropriately to accidents/incidents, and personal injuries and/or assist coworkers
- Complete all required documentation and forward promptly to Assistant Coordinator and/or Recreation Coordinator
- Actively work to prevent accidents, enforce rules and educate participants about safe behavior in program, inform the Assistant Coordinator and/or Recreation Coordinator of any escalating issues and assist in resolving
- Advise the Assistant Coordinator and/or Recreation Coordinator of program requirements, facility maintenance and equipment requirements, and safety issues
- Immediately terminate activities that may present a safety risk to the public or staff (i.e., facility or equipment malfunctions, inclement weather, high risk behaviour, etc.) and alert Assistant Coordinator and/or Recreation Coordinator if necessary
Professional Quality Working Relationships
- Work collaboratively with co-workers as a team through open communication, sharing ideas, supporting each other’s’ efforts, planning, and sharing workload
- Communicate regularly with facility staff to maintain an awareness of operational issues, other facility programs, events and activities
- Attend all staff meetings and mandatory staff trainings as directed
Effective and Efficient Administration Processes
- Complete, maintain and submit all appropriate administrative paperwork as directed (i.e. program, instructor and volunteer evaluations, attendance forms, participant profiles etc.)
- Complete an inclusion communication form at the end of each session, summarizing strategies and recommendations for future programming with the participant
- In consultation with Assistant Coordinator and/or Recreation Coordinator, maintain inventory of program resources
- Complete all appropriate paperwork regarding any accidents or incidents in a thorough and timely manner and forward to the Assistant Coordinator and/or the Recreation Coordinator
- Distribute and collect program related communications (i.e. evaluation forms, newsletters)
- Ensure confidentiality and keep program files in a secure location
- Perform other job-related duties as assigned
You possess:
- Post-secondary education in Recreation Therapy, Educational Support/Assistant, Early Childhood Education or Education
- Behaviour Management Systems Training or Crisis Prevention Intervention certification
- Additional specialty knowledge or recognized qualifications/certifications specific to work with children with special needs, would be an asset
- Current Standard First Aid and CPR C
- Parks and Recreation Ontario HIGH FIVE® PHCD (Principles of Healthy Child Development) certification
- Current Police Record Check – Vulnerable Sector Screening
- Experience working with individuals who have special needs, leading participant groups and working with the general public
- Excellent verbal and written communication skills
- Excellent public relations, problem-solving, interpersonal and leadership skills
- Knowledge on the Occupational Health and Safety Act, Employment Standards Act is considered an asset
Compensation:
The rate for this position is $25.07 per hour. This is a part time position that will be scheduled to a maximum of 40 hours per week. This position will support participants in Summer Camp programming and therefore will require the successful candidates to be available to work irregular hours.
Notes:
This position will require the successful candidates to be physically fit to perform job duties including work indoors and outdoors as needed, perform heavy lifting and the management of escalating behaviours and physicality
Application:
Qualified candidates may submit a detailed cover letter and resume as a single document, sent in confidence to the Town by 4:30 p.m., May 25, 2021. Please quote Posting 202127 on your cover letter.
Email: humanresources@haltonhills.ca
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Property Taxation Supervisor (202128)
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Closing Date: May 25, 2021
Job Posting: 202128
Reporting to the Deputy Treasurer/Senior Manager of Accounting and Taxation, this position leads the Property Taxation team and is responsible for ensuring an efficient and accurate property taxation process. This position provides oversight and a high degree of support for property taxation activities and recommends new or revised tax-related policies for consideration and monitors the effectiveness of the tax software. This position provides expertise in the area of property taxation to senior management and Council.
Accountabilities:
General
- Provide excellent internal and external customer service in accordance with Town standards
- Recruit, train, mentor, supervise and coach staff in the Taxation area and conduct annual employee development plans that include goals in line with departmental business plans
- Support the Deputy Treasurer/Senior Manager of Accounting and Taxation to meet the goals identified in the divisional work plan
- Review, recommend, implement, and maintain policies and procedures in the area of property taxation; ensure that procedures are effectively implemented
- Work with the vendor and Information Technology Systems staff on the implementation and monitoring of the Town’s tax software
- Work with other specialized software e.g., AMANDA, Great Plains and Municipal Connect
- Prepare reports for Committees of Council/Council for approval by the Deputy Treasurer/Senior Manager of Accounting and Taxation
- Respond to any changes to assessment and tax legislation
- Perform other duties as required
Tax Billing
- Oversee the production of interim, final, and supplementary tax bills and farm deferred as per the Town by-law by:
- import tax collectors’ roll and review year- end files from MPAC
- establish independent control totals against the production of the tax bills
- ensure accuracy of the data in the tax database including assessment classes, tax rates, penalties/interest accrued, Business Improvement Areas, waste coding and new addition/deletions to the roll prior to the production of the tax bills
- administer electronic billing program
- Process tax payments for all taxable Town-owned properties, including parking and recreation agreements
- Process month-end and year-end reports, calculate monthly penalties/interest and produce past due notices
- Monitor past due accounts and work with taxpayers to resolve arrears prior to proceeding to a tax sale
- Apply for all Federal and Provincial payment-in-lieu of taxes; complete applications and forward to appropriate agencies
- Oversee and approve of all 357 and 358 tax applications and write-off detail
Tax Sales
- Coordinate tax sale process by generating correspondence, meeting with taxpayers to determine payment options and following-up on these accounts to ensure payment obligations are met
- Coordinate with tax sale agent all details as required to register properties for tax sales; monitor accounts; add applicable fees to the tax account and advise when account is paid in full
- Administer all aspects of the tax sale extension agreements
Assessment
- Oversee information provided to the public on request
- Assist staff with managing difficult or complicated accounts
- Ensure the integrity of the Town’s assessment base by supplying and receiving information from MPAC regarding assessment changes, apportionments, and any errors or omissions from the assessment roll
- Review correspondence to taxpayers as it relates to changes in assessment such as Post Roll Amendment Notices (Prans), Plans, Severances and Consolidations
Customer Service
- Support the Service Halton Hills staff with respect to property tax inquiries or issues
- Provide training to Service Halton Hills staff and Revenue & Taxation staff as required in property taxation
- Perform any other job-related duties as assigned
You possess:
- University Degree in accounting/finance or equivalent
- Minimum of 8 years’ of experience; 5 years in a municipal property tax environment working in a technical capacity, and 3 years in a supervisory role
- Working towards a professional accounting designation (CPA) would be an asset
- Member of the Ontario Municipal Tax and Revenue Association (OMTRA) would be an asset
- Successful completion of the Municipal Tax Administration Program (MTAP) program would be an asset
- Designation through the Association of Municipal Managers, Clerks and Treasurers of Ontario (AMCTO) would be considered an asset
- Successful completion of the AMCTO Municipal Accounting and Finance Program (MAFP) would be considered an asset
- Ability to deal effectively with the public and defuse difficult and/or highly charged situations. Responsive and available to staff who deal with same
- Superior attention to detail to delivers accurate, high quality and timely services/products
- Excellent time management with the ability to prioritize competing work demands and consistently meet legislative deadlines
- Ability to work independently and to demonstrate a high degree of initiative
- Creative, resourceful and collaborative approach to work and promotes same within the division
- Proven problem-solving skills to consider issues and outcomes from different angles
- Valid Class G drivers’ license and access to a personal vehicle
Compensation:
The salary for this position (35 hours per week) is $86,606 - $103,103 per annum.
Application:
Qualified candidates may submit a detailed cover letter and resume in confidence to the Town by 4:30 p.m., May 25, 2021. Please quote Posting No. 202128 on your cover letter.
Email: humanresources@haltonhills.ca
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