Halton Region Medical Officer of Health has issued a Class Order under Section 22 of the Health Protection and Promotion Act. This Order requires residents with COVID-19 symptoms/diagnosis/close contact to stay home for 14 days and self-isolate. For more information please read the fact sheet.
Notice to Public Regarding Provincial Offences Act
All Provincial Offences Act matters (traffic tickets & offences under provincial legislation) scheduled from March 16, 2020 to May 29, 2020 will be adjourned and rescheduled at a later date. If you have a matter scheduled during this time period, you do not need to attend court. View the full public notice.
The Town is hosting Virtual Town Halls in an effort to keep the community informed and connected with their local government during COVID-19.
Residents can submit questions for the Virtual Town Halls using the 'Ask the Town' tool on our COVID-19 Share the Care page on Let’s Talk Halton Hills. To help staff identify those questions submitted for the Virtual Town Halls, make sure to include subject line “Town Hall” when submitting.
Live links to upcoming Virtual Town Halls can be found on all Town platforms including this webpage, our COVID-19 Share the Care page Let’s Talk Halton Hills, Facebook and Twitter.
Closures and Service Adjustments
All registered programs and facility rentals have been cancelled until June 22, 2020. All Town recreation facilities will also remain closed until this date with consideration given to reopening should conditions allow. View the Town issued media release for full details.
All park bookings up to and including June 30, 2020 have also been cancelled. Park permit holders may contact the registration hotline at 905-873-2600, ext. 2275 or email Recreation for more information.
Please note the following maintenance updates:
Park washrooms will remain closed until further notice.
Turf maintenance has been reduced to reflect closures and reduced staffing levels (more details below under Property Maintenance).
Garbage and recycling receptacles at major parks and trails will continue to be collected however no new receptacles will be added at this time.
Residents with concerns regarding park maintenance may contact Public Works at 905-873-2600, ext. 2603 to register a request for service.
The following municipal facilities remain closed:
Robert C. Austin Operations Centre
Limehouse Park & Conservation Area
Georgetown and Acton Libraries
Outdoor exercise equipment
Fairy Lake beach
The following recreational facilities remain closed:
Acton Lion's Indoor Pool
Acton Arena and Community Centre
Gellert Community Centre
Georgetown Indoor Pool
Cultural Centre and John Elliott Theatre
Hillsview Active Living Centres (Georgetown and Acton)
Halton Hills Youth Centres (Georgetown and Acton)
Updates will be available every Friday as long as necessary.
People with questions about registered programs or cancellations may call 905-873-2600 extension 2275.
The Province of Ontario has issued an emergency order under the Emergency Management and Civil Protection Act to close all outdoor recreational amenities. As of May 16, per direction from the province, select outdoor spaces have been permitted to open.
The following outdoor spaces are open to the public:
Public Boat Launch including Fairy Lake and Fairy Lake Dock
Off leash zones including Prospect and Cedarvale Parks
Baseball Diamonds (Open for casual use only)
Sportsfields (Open for casual use only)
Frisbee Disc Golf at Cedarvale Park
Park parking lots
Skate Parks including Three Musketears Getty Multicourt
Public Health Precautionary Requests
Maintain physical distance of 2m from others
No groups of more than five people or single household (exception of 10 for cemetery interments)
Casual use only – no team play or permits issued
Refer to area specific signage
Do not remove barriers
Bring own hand sanitizers
Stay close to home
Residents are reminded that parks, trails, cemeteries and community gardens (May 9) have remained open during COVID-19 however outdoor surfaces are NOT sanitized. We encourage the public to use responsibly while maintaining adequate social distancing.
Residents are also asked to keep dogs leashed when visiting our parks and trails, for the protection of both residents and other animals.
Due to the current pandemic and associated staffing limitations, grass cutting on Town property (parks and other open space areas) will be completed on a 10 day cycle instead of the regular 7 day cycle. Staff will continue to monitor conditions and may adjust the maintenance program as necessary.
Due to the reduced cutting frequency, you may notice longer than normal grass and increased visibility of dandelions and/or other common weed species. Please only report significant growth of Nuisance Weeds as indicated in Town By-Law 2008-0138 (Note: Dandelions are not classified as a Nuisance Weed). Some examples of Nuisance Weeds include Ragweed, Thistles (various), Purple Loosestrife, Giant Hogweed and Wild Parsnip.
Sports fields will continue to receive a higher level of turf care including mowing, fertilizing and aerating throughout the season to maintain their condition for future use.
Your patience and understanding during this challenging time is greatly appreciated.
In response to COVID-19, the Town is working to ensure cemetery operations continue as an essential service for residents. At this time, cemeteries remain open for private visitation and funerals.
Town staff are taking steps to ensure that:
Interment and sales services are available for those most in need.
Cemeteries receive continued maintenance.
Cemeteries remain open for visitation, provided physical distancing and gathering restrictions are followed.
Staff and residents are protected in a safe environment to ensure health and the continued provision of services.
Residents will be screened prior to arranging any face-to-face consultations with staff and physical distancing will be practiced at all times. Remote meetings will be used where possible. Staff is also coordinating with local funeral homes and cemetery operators to ensure safety measures are being met and residents are protected. Town staff will not serve as pallbearers at this time.
Questions or concerns, contact Operations & Maintenance at 905-873-2600, ext. 2614 or Sales, Records & Administration at 905-873-2600, ext. 2281.
Halton Hills Town Hall is closed to the public until further notice.
The following programs/services will continue to operate to support our community.
Emergency response by Halton Hills Fire
ActiVan (see ActiVan below)
Bylaw Enforcement (with some exceptions)
Cemetery services (by appointment only)
Building Services and Engineering permits/applications (see Permits and Applications below)
Planning and Development (see Permits and Applications below)
For information on how to access any of these services, please see additional information on this website or contact Service Halton Hills
For urgent matters, call Service Halton Hills at 905-873-2600 or 1-877-712-2205 to make an appointment.
The Town is committed to keeping residents and staff safe during COVID-19 and have made some temporary changes to better serve our riders:
April 20, 2020 – Passengers travelling on with ActiVan are requested to wear non-medical masks or cloth face coverings as much as possible while travelling. Learn more about non-medical mask standards as outlined by the Government of Canada.
April 15, 2020 – ActiVan temporarily accepting new client registrations by phone for seniors and persons with disabilities due to facility closures. All applicants processed over the phone will be eligible for use of ActiVan services as a temporary client until December 31, 2020. To apply, call 905-702-6435. Please note: all temporarily eligible clients are encouraged to reapply before December expiry to ensure continued use of the ActiVan in the new year.
March 30, 2020 – The Town temporarily waives select ActiVan fees and increases safety and sanitation measures. Please note: this fee waiver does not apply to Taxi Scrip or Youth Taxi Scrip. Read the full media release.
Clients calling to book rides will be asked a number of pre-screening questions related to the COVID virus. This practice is consistent with other jurisdictions and will aid in keeping our drivers and other passengers safe.
Tickets for ActiVan and taxi scrip programs are still available for purchase at Robert C Austin Operations Centre, 11620 Trafalgar Road, Georgetown. Call 905-702-6435.
For more information on COVID-19 contact Halton Region at 311 or 1-866-442-5866. For any questions regarding travel on the ActiVan, call 905-702-6435.
On May 19, 2020, the province amended the Emergency Management and Civil Protection Act (Ontario Regulation 82/20) to allow all construction activities/projects and related services supporting construction activities or projects, including demolition services. The Building Services Division has made service adjustments to issuing permits and performing inspections to reflect these changes.
Due to COVID-19, Town Hall is still closed to the public. Submissions (including any cheques) are to be dropped off at the front of Town Hall in a safe and secure manner. Staff will notify applicants when their permits are ready to be picked up. Please be sure to read the Application and Permit drop-off/pick-up instructions before visiting Town Hall.
Inspections are available for all permit/construction types and will be scheduled in accordance with our standard practice.
Development charges rates were indexed effective April 1, 2020, in accordance with the Town’s Development Charges By-law. To assist applicants that may experience process delays due to COVID-19, the Town will offer agreements under Section 27 of the Development Charges Act 1997 to provide indexing relief for development charges payable before May 31, 2020.
What you can expect from the Planning & Development Department during this time:
Staff is available via email and telephone. Meetings can also be arranged via teleconference or conference call, including for pre-consultation.
During the closure of Town Hall, resubmissions of current applications and submissions of new Planning Act applications will continue to be accepted. Submissions (including any cheques) can be picked up and dropped off at the front of Town Hall in a safe and secure manner. Application drop-off/pick-up instructions should be reviewed prior to drop off/pick up. Applicants are also asked to contact the planner managing the file or the Director of Development Review (contact below) before drop off to ensure seamless receipt.
Resubmissions and new applications will be circulated to the various Town departments and external agencies for comment per standard practice. Given that many external agencies have adopted work from home measures at this time, the Town will be completing much of these reviews electronically. Please note that most of our submission requirements for hard copy and digital copies remain the same at this time.
If you have any further questions regarding specific applications or our current process, contact your managing planner or the Director of Development Review. All staff can be reached via email and telephone if you have any technical questions. The Town of Halton Hills values their residents and stakeholders and is working to ensure development continues and the community is well served under these unique circumstances. Staff will keep the lines of communication open and work with you to advance matters as best as possible.
Support for Residents
Tax Relief for Businesses and Residents
The Government of Ontario has announced that the 2020 Assessment Update has been postponed. This means property taxes for 2021 will be based on the same assessment as 2020 taxes, unless there have been changes to your property. For more information please visit the MPAC website.
In recognition of the disruption caused by the COVID-19 outbreak, the Town of Halton Hills will be offering temporary relief for taxpayers by removing all penalties and fees for those who need to defer paying their property taxes. This grace period will begin April 1 and end June 30, 2020.
Residents and businesses should note the following:
Neither interest nor late fees will be charged for taxes on April 1, 2020, May 1, 2020 or June 1, 2020.
Taxpayers who sent post-dated cheques to the Town for the April 28 tax instalment can cancel their payment by emailing the Tax Department or by calling 905-873-2600. Deadline to cancel is April 23, 2020 at 4:30 p.m.
Taxpayers with pre-authorized payments scheduled for April 28 and May 27 can also cancel withdrawal by emailing the Tax Department or by calling 905-873-2600 by 4:30 p.m. on April 23, 2020. Pre-authorized payment withdrawals for these dates will be made through the bank as scheduled unless cancelled.
Due to the short time period between the Town’s approval of tax relief and the March 27, 2020 pre-authorized payment date, payments were withdrawn through the bank as scheduled. If this payment is returned by the bank due to insufficient funds, the Town will not charge any administration fees or penalties.
Tax payments will continue to be accepted and processed by the Town through the following means:
Online through your bank (setting up the Town ad a payee) of through telephone banking
The Town of Halton Hills will continue to closely monitor the COVID-19 situation and re-assess the sufficiency of the temporary change to late payment charges and penalties. The Town will remain alert to opportunities for financial support from other levels of government to assist with operational costs during these difficult times.
Tax Repayment Options
Tax-payers on a monthly pre-authorized payment plan (PAP) that deferred payments can:
Continue with the current option of monthly payments from June to Oct.
Opt for a new payment cycle from June to December, which reduces the monthly payment amount. Email the Tax Department by May 15th to enroll in this option.
Tax-payers on an installment pre-authorized payment plan (PAP) that deferred the April installment can:
Make payments up to June 30 without incurring penalty.
Opt for a new payment cycle from June to Dec. Email the Tax Department by May 15th to enroll in this option.
As per usual, tax-payers experiencing financial issues can call the Supervisor of Taxation at 905-873-2601, ext. 2246 to discuss a repayment plan.
The Final Tax Bill
Will be mailed as per usual in late May.
Original due dates (June 26, 2020 and September 28, 2020) changed to August 27, 2020 and October 28, 2020, giving taxpayers an additional month to pay.
Any April installment not paid will appear as arrears on the bill mailed in May and only the April installment and any prior arrears will generate late payment charges as of July 1st.
Arrear notices will be sent out in May as per usual. Notice will include a message that the late payment charges have been waived; the notice will also include payment options as outlined above.
Typically, late payment charges are set at 1.25% per month for unpaid taxes on the first day of the month following the tax due date. A further 1.25% will be added on the first day of each subsequent month as long as the taxes remain unpaid. The calculation of late payment charges is based on simple interest, not compounding interest. Late payment charges will be lowered to 1.0% from June 30 to December 31, 2020.
The Town receives these from MPAC on a monthly basis beginning in June.
At this point, the due dates for these taxes will be scheduled for September to December, depending on when the bill is issued.
The Town will cease all progressive action until July 1, 2020 for tax sales in arrears for 3+ years.
The Town has established the Community Support Action Team (CSAT) in an effort to aid our most vulnerable residents during COVID-19. Residents are encouraged to contact Service Halton Hills at 905-873-2600 or email firstname.lastname@example.org and staff will direct their call to the appropriate agency on the support registry. Visit the CSAT webpage for full details and contact information.
Share the Care on Let's Talk
Share your experiences and tell us how you’re feeling. If you know of an organization or agency working to support our most vulnerable, spread the message on here and get them the support they need. This is our community.
If you are a Hillsview member, you’re used to picking up a copy of our newsletter at your local centre. The newsletter provides regular updates about programs and services and with centres temporarily closed; staff have started publishing the newsletter online so you can access it from home.
If you would like to receive the Hillsview newsletter via email, call us!
Contact Hillsview Georgetown at 905-877-6444, or Hillsview Acton at 519-853-5951.
Seniors Centres without Walls
This FREE program allows older adults in Halton Hills to stay connected and informed from home. No special equipment required, just your phone! Each session lasts 30-45 minutes and you are able to hear each other, talk to one another, learn and have fun.
To connect, follow these easy instructions:
Enter Code 615835 #
Record your name and stay on the line, then press #
Mondays at 10 a.m.: "Mindfulness Mondays", focus on mindfulness and connecting with one another
Tuesdays at 10 a.m.: "Coffee in the Lounge", connect and chat with other members.
Last Tuesday of the month at 1:30 p.m.: "Book Club" share a book you've read
Wednesdays at 10 a.m.: "Coffee Chat", casual conversation with other local seniors
Thursdays at 1:30 p.m.: "Did You Know?" Eg. biographies, travel info, fun facts, etc.
Fridays at 10:00 a.m.: "Friday Fun Day", fun facts, jokes, trivia, etc.
Hillsview Active Living Centre Georgetown - Lending Library
If you haven't already, why not check out our "Lending Library" located at the rear of the building by the entrance doors. You can borrow books, puzzles or movies to keep you and your mind active.
There is a bin for all returns which are kept outside for 5 days and then sanitized. Halton Hills Public Library Georgetown branch has also generously donated seeds to our library. Choose from a variety of seeds and plant something new in your garden this year.
Volunteers have been completing weekly calls to Hillsview Acton members to chat, check in and see if anyone needs anything. If for some reason you are not receiving a call, contact Michelle at 905-873-2600, ext. 2407. Hillsview Georgetown is also staying connected by offering an open phone line for members to call in if they have questions about programs and services, centre information, or just to chat with a friendly and familiar staff member. Call 905-877-6444 to connect!
Stay in Touch
During this period of physical distancing, try one or all of our new programming opportunities. If you have any questions at all, connect with us!
Halton Hills Council passes resolution (May 25, 2020) calling on provincial and federal governments to immediately enact legislation to support the fiscal health and prosperity of the local business community.
We're committed to engaging with and supporting the business community through these extraordinary circumstances. For resource and support updates, visit our COVID-19 Business Support page on Invest Halton Hills.
We're aware of the challenges you're facing as a business and will continue to take proactive, decisive and coordinated actions to support you. For more information please view our infographic.
Reopening of Retail Operations
Update: May 11, 2020
This update is provided as a joint communication from the Town of Halton Hills (including some members of the Town’s Economic Support and Recovery Task Force), Acton Business Improvement Area (BIA), Georgetown Business Improvement Area (BIA) and the Halton Hills Chamber of Commerce. Read the official town-issued media release.
The following text reflects an agreed upon common understanding for retailers seeking to operate following the Provincial announcement of allowing curbside pick for street entrance businesses.
It is agreed that the opening of retail stores with a street entrance to provide curbside pickup and delivery applies only to self-contained businesses. That is, businesses that have their own individual entrance and exit, either to a public road or a parking lot.
Businesses must also have their own washroom facilities for staff.
Retail businesses located within enclosed shopping malls or plazas without their own entrance and exit access to a public road or parking lot are not permitted to offer curbside pick-up under current regulations.
Businesses are encouraged to take the time to prepare for reopening in response to the Province laying the groundwork for a safe, measured, and gradual reopening. Since each retailer is unique, businesses are encouraged to work with their legal and financial advisors to review the Retail Recovery Playbook prepared by The Retail Council of Canada and adapt the tools, as appropriate, to best address their specific situation. The Playbook includes a comprehensive Retail Recovery Checklist.
The Town, BIAs and the Chamber of Commerce are relying on the cooperation of the retail sector to implement a safe reopening process.
We are all in this together. Essential workers continue to keep our community together and the economy going by providing the essential services and products we all need. Treat one another with respect, understanding and kindness.
Frequently Asked Questions
I am a business that offers services? Can I open?
Retail is defined as selling merchandise. If you sell merchandise such as clothing, shoes, work boots, books etc. you can open however you must be able to offer your merchandise on-line or through over the phone ordering. Merchandise can then be delivered or picked up through curbside pick-up. Outlets that offer services such as beauty salons, nail salons fitness centres, and yoga studios are to remain closed at this time.
My business is located within the interior of a mall. Can I offer curbside pick up?
No. Unless you are a self-contained business with its own entrance/exist to a public road or a parking lot, you cannot offer curbside pickup at this time.
I am a business with an entrance/exist to a public road or a parking lot, but have no on-site washroom. Can I open?
No, washroom facilities must be available on-site within the business unit in order to ensure proper health conditions for employees.
My business is located in a plaza. Can I open?
Yes, provided that you are a self-contained business with its own entrance/exist to a public road or a parking lot and a washroom facility for employees.
What type of retail businesses can open?
Retail stores with a street entrance can begin offering curbside pickup and delivery, in accordance with the Ministry of Health's Guidance Document for Essential Workplaces and occupational health and safety requirements.
I meet the criteria as a retail store with a street entrance. I want to open for curbside pickup but I do not have a wireless payment card reader. Is there any flexibility if a retailer cannot accept payment without a customer coming into the store?
In the event that a wireless card reader is not available, a customer may enter a store only for the purposes of paying. To ensure both the customer and staff are well protected you should have a supply of Personal Protective Equipment and sanitary supplies.
How do I ensure physical distancing rules are kept when people are picking up their items?
It’s important to plan ahead on how pickups will happen. Consider whether deliveries will be made directly to a patron’s vehicle or whether they will be collected via walk up pickup. Consider staggering times for pickups, and marking areas.
Where can I get more business-specific COVID-19 information?
Visit Invest Halton Hills for frequently updated COVID-19 information, supports and tools related to businesses.
What are the guidelines that I need to follow?
Businesses must follow public health measures and should review workplace safety guidelines, such as promoting physical distancing and frequent handwashing, sanitizing surfaces, installing physical barriers, staggering shifts, and using contactless payment options to stop the spread of COVID-19. The Ministry of Labour, Training and Skills Development, in partnership with Ontario's health and safety associations, has released over 60 sector-specific health and safety guidelines, including guidelines for curbside pickup and delivery services.
Business owners should review the guidelines and consult with local public health officials to ensure they have the information they need to protect workers, customers and the general public as the province prepares for the gradual reopening of the economy.
The Province’s announcement that retail operations with street entrances may commence and offer curbside pick up as of May 11 has prompted a meeting amongst local business organizations. Halton Hills’ Chief Administrative Officer called the meeting which included municipal staff from the divisions of Clerks and Economic Development, and representatives from the Chamber of Commerce, Acton and Georgetown BIAs to discuss the impacts of the Province’s decision.
Identified issues include:
Lack of clarity in interpreting the announcement
Lack of availability of wireless payment units
Profitability of opening in this manner
Securing employees to return to work
The Town and business organizations are working on a joint communications piece. Businesses may be interested in the Retail Recovery Checklist prepared by the Retail Council of Canada which includes:
Returning to work team checklist and action plan
Employee temperature screening
Employees working from home
Employer occupational health & safety considerations
Social distancing and sanitation for retail stores and other workplaces
Sample cleaning checklists for stores and other facilities
Preparing the store for opening: Facilities checklist
Premier Ford noted that all businesses must follow safety regulations. More information will be posted next week.
Prior to closure, we implemented the following measures to keep staff and residents safe at our facilities and programs.
We had implemented the following protocols at the initial stages of the COVID-19 that including messaging such as this to program participants:
Regularly cleaning and disinfecting all frequently touched surfaces in the facility such as countertops, tables and doorknobs
Reminding staff and participants about preventative measures, especially hand washing
Providing hand sanitizer throughout our facilities and at each service counter
Making available disinfectant wipes for sanitizing equipment
Encouraging our staff and participants to stay home if they are feeling unwell
Encouraging participants and staff to seek medical assistance if showing any of the following symptoms: fever, cough and shortness of breath
Posting signage from the Province of Ontario has been placed in all facilities.
What is the rationale for the closures and cancellations?
The Town has taken this approach as an additional measure to reduce the spread of the virus as it is very challenging to minimize social distancing in program setting and continue to offer safe and enjoyable programs. Facilities such as Hillsview Active Living Centres involve vulnerable age groups; some cases of infection in children have now identified been identified in Ontario
The approach is consistent with local, municipal partners and aligns with the Ministry direction to cancel school programs from March 16-April 6.
health care providers seeking or reporting information;
those living or working in a healthcare setting or institution and experiencing symptoms of COVID-19; or
those who have been in close contact with a confirmed case of COVID-19.
Not everyone requires testing. Most people with mild symptoms will recover on their own at home. Get rest, drink fluids, eat well and stay home. You do not need to contact Public Health.
If you are high risk please call 311, 905-825-6000 or toll free at 1-866-442-5866 to start the assessment process. Residents must have an appointment to attend an Assessment Centre. If you have SEVERE symptoms, please call 9-1-1 immediately. Continue to follow this page for updates as this event unfolds.
The best way to prevent the spread of respiratory viruses including COVID-19 is to:
stay home when ill;
cover coughs and sneezes with a tissue or sleeve;
wash hands with soap and water or with alcohol-based hand rub; and