Using online registration and Tele-Reg is fast, convenient and secure. Plus, receive instant confirmation of the status of your registration. Program codes have been added to all program information in this guide or on the Town website. Note, for tele-reg, you will need program codes, which can be found in the Activity & Service Guide.
You can use Reg-e to register yourself and family members in Recreation & Parks programs. You can check program availability, your account information or your recent registration history.
What browser do I need to use the online Rege system?
Reg-e works with both Microsoft Internet Explorer versions 5.5 or higher and Netscape Communicator/Navigator version 4.7 or higher.
Is the Reg-e system secure?
Reg-e website employs 128-bit encryption, the highest form of encryption generally available to the public. We have taken many steps to ensure the ultimate security of your credit card website transactions through Verisign.
What do I need to register with Reg-e?
To use Reg-e you will require one Family PIN, and a Personal ID # for each family member. Visa or Mastercard credit cards are required for payment of Recreation & Parks programs.
Can I use Reg-e and Tele-Reg at the same time?
Unfortunately, if you try to access your account using both methods of registration, your account will be locked for security reasons.
What are Family PIN and Personal ID #â€™s?
To register you and your family members into programs using Reg-e, you must login using your Personal ID # and Family PIN. Your Family PIN is the overall account number and the Personal ID #â€™s are assigned to each family member. The Personal ID # also tells Reg-e which family member is signing in to register. Personal ID #â€™s are linked to their applicable Family PIN as an extra level of security in our database.
For your convenience Reg-e Family PINâ€™s are valid for all Recreation & Parks programs as well as preschool Library programs requiring pre-registration.
I donâ€™t have a Personal ID # or Family PIN. Can I still use Reg-e?
Without a Personal ID # or Family PIN, you can browse through our programs and check for program availability and details. However, you will not be able to register or waitlist for a program online.
How do I obtain Family PIN and Personal ID #â€™s to access Reg-e?
To access the online PIN Request Form click the link below, or pick up a paper copy at any Town facility. Return the paper forms to Recreation & Parks at the Civic Centre, 1 Halton Hills Drive, Georgetown, L7G 5G2 or fax it to 905-873-1587. We will then mail/email you out your information along with a convenient PIN card to record your numbers for easy and quick access.
I forgot my Personal ID # and/or Family PIN. What should I do?
Hopefully your current email address is in our database! Go to the Rege website and click on the login button. Next click on 'Forgot Family Pin'. The system will immediately email your Main Contactâ€™s Personal ID # and Family PIN back to you. Itâ€™s easy!
If we do not have your email address in our database, email us at email@example.com or call us at 905-873-2601, ext. 2275. We encourage you to email us so that we can automatically add your email address into our database. This will help with easy two-way communication in future!
What do I do if I am locked out of my account?
If you login using an incorrect Family PIN or Personal ID #, after the allowable number of attempts you will be locked out of the system for 24 hours. You will be allowed to login again the next day with the correct Personal ID #. However, staff can override the lockout during our regular business hours 8:30 am to 4:30 pm. Please call the Program Hotline at 905-873-2601, ext. 2275 or email firstname.lastname@example.org for your account to be unlocked. Please note that the Program Hotline and email are only answered during business hours.
How do I add more family members to my Family account?
To add family members to your account, we will need to know their name, birth date and any special needs or health conditions. To ensure accuracy, you can submit the PIN Request Form indicating the new family member's information. To access the online PIN Request Form click the link below, or pick a form up at any Town facility. Return the form to Recreation & Parks at the Civic Centre, 1 Halton Hills Drive, Georgetown, L7G 5G2 or fax it to 905-873-1587. You can also email us at email@example.com or call our Program Information Hotline at 905-873-2601, ext. 2275. In turn, we will contact you with the new family member's Personal ID #.
How do I change my mailing address?
In order to change your address in the registration system, please email us at firstname.lastname@example.org or call our Program Information Hotline at 905-873-2601, ext. 2275.
Which e-mail address should my family provide for registration services?
Only the email address of the Main Contact is entered into the system. This enables the Main Contact (a parent or guardian) to control who has access to the Family PIN with the "Forgot Family PIN' function. We recommend providing an email address that you access regularly so you will receive responses to â€˜I Forgot My Personal ID and Family PINâ€™ in a timely fashion.
How do I ensure you have all health, anaphylactic allergy, special needs and emergency contact information for my children attending your programs?
When registering your children for Recreation & Parks programs online, providing that information is built into the registration process (excluding swimming lessons unless a health condition or special need is of a concern). When registering your children for programs manually, please ensure to complete the bottom portion of the paper copy of the Children & Youth Registration form and submit it to Recreation & Parks at the Civic Centre well in advance of your child's program start date. Forms can also be faxed to 905-873-1587.
When can I register?
Registration Start Dates
How do I register for a program?
How do I register for a program online?
1. If you have not already logged in, click on the Login button
2. Enter your Personal ID # and Family PIN
3. Search for programs on the Programs tab
4. Add the desired program to your Basket
5. For each registration, select the family member you wish to register from the
Which Family Member pull down list.
6. Use the tabs at the top of the page
7. Move back and forth between My Basket and Programs until you have all the desired programs in your basket.
8. Finally, click the Go to Checkout button and make your payment. (Payment not required for Library programs)
9. Print your confirmation/receipt.
How can I find out if a program still has a spot available?
Search for your program of interest under the Programs tab and click on the program name. Under the Spots Avail column, if it reads 0, the program is full. Otherwise it will show the number of spots still available. Please be aware that the number of spots available may change as other people register.
Why does the 'My Account' page show up whenever I click on the 'My Basket' tab?
If this is occurring, you have not yet logged in during this Reg-e visit. Once you log in under My Account, you will be able to access your Basket.
How do I search for programs?
Under the 'Programs' tab, you can search for programs by the actual program code but it is not necessary. You can also search for a program by name, category or location. If you have a copy of the Community Activity and Service Guide (also available on the Town website) you can locate program codes there.
Are there programs that are not available on Reg-e?
Programs will indicate an Add or Waitlist button under the Basket column if they are accessible for online registration. There are several possible reasons a program may not be accessible for online registration. The registration start date may be in the future. The program may have already started or have been cancelled. In rare situations, a program may not be listed because the nature of that program is not suitable for registering online. If you are interested in a program that is not listed or accessible in Reg-e, e-mail us at email@example.com or call the Program Information Hotline at 905-873-2601, ext. 2275.
How can I find out the address of a programâ€™s location?
Facility addresses are available under the Programs tab. Search for your program and then click on the location name.
Why does the system say I donâ€™t meet the age requirements when I do?
A birth date is required in order for each family member to be entered into the registration database. All participants must meet the program age requirements as listed on the Town website or in the Community Activity and Service Guide. The system first verifies a family memberâ€™s birth date and will not register anyone that does not meet the specific age requirements of a program.
If the Reg-e indicates a family member does not meet a programâ€™s age requirement, information on your account may be incorrect. To check, select My Account or login if you have not already done so. Click on the DETAILS button of the person you are registering. Check their birth date. If the birth date is blank or incorrect, please contact us at 905-873-2601, ext. 2275 or firstname.lastname@example.org.
Do I need to bring proof of registration to a program?
As long as you successfully completed the registration process and payment was made on your account when required, then the registrantâ€™s name should be on the programâ€™s class list.
Can I be waitlisted if a program is full?
Yes! We encourage you to place yourself on the waitlist of your program of choice. Opting to be on a waitlist means you would be called if a spot becomes available or new classes are created. There is no fee processed for being on a waitlist so you have nothing to lose!
We request that you place yourself on only ONE(1) waitlist per program type. This provides us with an accurate picture of which classes are truly in demand so that we can direct our resources to those classes that need accommodation.
How do I know if I am waitlisted online?
If there are no spots available, you will only be able to select the WAITLIST button. You will not see an ADD button. Once you are waitlisted, it will indicate so under the Fee column. No fee will be charged for the Waitlist spot. After clicking on Checkout and before printing your receipt, please check within the body of the receipt whether it indicates 'Registration' or 'Waitlist'. On rare occasions, you may select ADD to register for a last available spot at the same time as someone else. The unsuccessful registrant will be automatically placed on a waitlist and no fee charged.
How will I know if a spot becomes available after I have waitlisted?
If a spot should become available due to another person cancelling or transferring out of the class, or due to a new class being created, you will receive a call from the Program Registrar. At that time you can decide whether to take or decline the spot. If we leave a message for you on voice-mail, or with a person, we encourage you to return the message as soon as possible. Should we not hear back from you within a reasonable time, or if our attempts to contact you are not successful, we then contact the next person on the waitlist.
How do I view my familyâ€™s current registrations?
Select My Account or login if you have not already done so. Your family members will be displayed. Select the My Programs button for All Clients to see the details of your registrations.
What if I donâ€™t have, or donâ€™t want to use, a credit card online?
You can pay by cheque or cash and register using these traditional methods by:
Mail: Town of Halton Hills, Recreation & Parks, 1 Halton Hills Drive,
Georgetown, L7G 5G2
Drop off locations:
Halton Hills Civic Centre, 1 Halton Hills Drive or Acton Community Centre, 415 Queen St (Hwy #7), Acton or Gellert Community Centre, 10241 Eighth Line, Georgetown
What if I cannot pay the full amount of the program?
Please be aware that when you use Reg-e or Tele-Reg to register for programs, FULL payment is required in order for your registrations to be confirmed and payment authorized. If payment is not fully processed, then the registrations are VOID.
However, we realize extenuating financial circumstances may occur. Residents unable to pay the regular Recreation & Parks program fees, and who do not qualify for financial assistance through the Region of Halton, may qualify for department financial assistance. Please call the Manager of Recreation Services at 905-873-2601, ext. 2263 to discuss a payment plan or qualifying for a program fee subsidy. Upon receiving department approval for financial assistance, you will need to register by mail, drop off or fax and submit it to Recreation & Parks at the Civic Centre. We will be happy to process your registration for you.
Can I cancel from a program online using Reg-e?
If you have not paid yet, programs can be â€˜REMOVEDâ€™ from your basket or you can Clear your Basket. However, once your registration payment transaction has been completed in Checkout, you cannot cancel out of a program in the Reg-e system. All cancellations must be processed through the Program Information Hotline at 905-873-2601, ext. 2275.
Reg-e has an email feature that instantly replies to your PIN SOS but only if we have your email address! Because of this helpful feature, we encourage you to Email us with your current email address.
Online registration is easy! Visit reg-e.haltonhills.ca and login using your Family Pin# and Personal ID#. Need a PIN? See our ‘request a PIN’ information.
Program Codes are optional for online registration. Payment by Visa or MasterCard only. Please print confirmation/receipt as they are not mailed. Note, online registration is not available 12 am-1 am daily due to system back-up. Please Note: When using Reg-e and Tele-Reg, payment must be completed and authorized before disconnecting or all confirmed registrations WILL BE VOIDED. Only one method of registration can be used at one time or your account will be locked.
Online Children & Youth Participant Information Form: A mandatory information form is included in the online registration process. The first time using this online form, you'll need to complete one form per child for every program they are being registered for. After this initial entry, the information is saved for you to accept if still current or to update the next time you are registering.
Tip: Registering for more than one program? Register in one program, proceed to checkout to complete the online participant information form, and submit credit card payment for that program. Then go back and register for all other programs. The previously saved information can be quickly accepted for each following program!
Don't have access to a computer? Reg-e can be accessed at the following locations:
Gellert Community Centre
Acton and Georgetown Public Libraries
Register by phone by calling 905-873-2498
Family Pin#, Personal ID#'s for family members and Program Codes required. Payment by Visa or MasterCard only. Confirmation/Receipts will be mailed next business day.
Please Note: When using Reg-e and Tele-Reg, payment must be completed and authorized before disconnecting or all confirmed registrations WILL BE VOIDED. Only one method of registration can be used at one time or your account will be locked.
Fax registration forms to 905-873-1587. Fax registrations must include a Visa or MasterCard # with expiry date.
Mail in registrations must be accompanied with a current cheque, payable to Town of Halton Hills, Visa or MasterCard payment.
Town of Halton Hills, Recreation & Parks
1 Halton Hills Drive, Halton Hills (Georgetown), ON L7G 5G2
Registrations may be dropped off with payment at the Recreation & Parks counter, lower floor of Town Hall during office hours or at our three 24 hour drop boxes:
Town of Halton Hills Civic Centre: 1 Halton Hills Drive Georgetown
Acton Community Centre: 415 Queen St (Hwy#7), Acton
Gellert Community Centre: 10241 Eighth Line, Georgetown
Drop boxes are emptied the next business day and forwarded to the Civic Centre for processing.
Completing the Sign up Form for Program Registration
Forms are available in the Town's Community Guide, or you can pick them up at area libraries, pools, arenas, the Civic Centre. Photocopies are also accepted.
Please complete one form per person per program.
Indicate whether or not your address has changed and if you are a new family.
Please submit SEPARATE PAYMENTS for each registration form. Include VISA or MASTERCARD No. and expiry date or cheques made payable to "Town of Halton Hills". For special financial arrangements please see the Town's brochure.
Indicate alternative choices on each form. Every attempt will be made to accommodate your 2nd and 3rd choices automatically if the 1st choice is unavailable.
Please check appropriate box to indicate if you have a “Health Condition, ‘Anaphylactic Allergies” and/or "Special Need". Please refer to the Town's Guide "Recreation for All" for more information on Special Needs or Health Conditions.
All adult fees include HST.
An administrative fee will be charged on all cheques returned NSF.
For ALL Fitness Program Registrants: Par-Q Form (pdf) - "Please complete and return to your fitness instructor the 1st day of the program.
PARmed-X for Pregnancy (pdf), - PARmed-X for PREGNANCY is a guideline for health screening prior to participation in a prenatal fitness class or other exercise.
If a registered participant cancels at least 2 business days prior to the first day of the program, a credit voucher less a $9.93 administration fee will be issued. Credit vouchers are redeemable for up to two years from date of issue. A refund may be provided in lieu of a credit voucher upon request only. Sorry, no credit vouchers/refunds once the program has started. If the entire program is cancelled by the Recreation and Parks Department, a full refund will be given. Please allow two weeks for processing.
Insufficient registration may necessitate the cancellation of a program. We reserve the right to cancel or alter any class, times, fees, instructor or locations if necessary. Every effort will be made to avoid these changes or to reschedule should an individual class need to be cancelled..
Swimming Lesson Cancellation
Should it be necessary to cancel a swimming class due to unforeseen circumstances, we will make every effort to schedule a makeup class. If this is not possible, a credit will be given to participants.
Get Active in 2018
Our goal is to make Active Choices the Easy Choices. Open streets, toys in parks,...