Box Office

In order to serve patrons who call or visit the box office, not all available seats are registered on our ticketing website. If you don't see the performance you wish to attend, please call us directly to confirm seating. 

Purchase Tickets Online

Box office hours

The box office will be open to in-person sales at the Georgetown Branch of the Halton Hills Public Library (9 Church Street) at the circulation desk for limited hours. Patrons can drop off order forms with a cheque or credit cards to either branch of the Library and get their tickets held at the venue. And of course, they can print their tickets at home for a small fee.

Theatre policies

• Babes in Arms
  • Everyone in the theatre, regardless of age, must have a ticket, including babes in arms.
• Hearing Assistance
  • Headsets systems for the hearing impaired are available at the Box Office in the lobby.
• Special Needs
  • The John Elliott Theatre is wheelchair accessible. Please notify the Box Office when purchasing your ticket should you require special assistance. We will be pleased to help.
• Group Tickets
  • Special group rates may be available depending on the individual production companies. Please contact the Box Office for information.
• Exchanges
  • Exchanges are possible for an alternate performance. The original tickets must be returned to the box office at least 24 hours prior to the event. A fee is charged for this service, and any difference in ticket cost must be paid by the ticket buyer.
• Refunds
  • There are no refunds on tickets purchased for any performance at the John Elliott Theatre, except in the case of a cancellation of a performance.

Audience information

• Food and Drinks
  • Food and beverages, with the exception of bottled water, are not permitted in the auditorium.
• Recordings
  • The use of recording devices, including cameras, video and audio recorders, etc., is strictly prohibited.
• Latecomers
  • Out of consideration for both performers and audience, latecomers will only be seated during an appropriate break in the performance.
• Distractions
  • Candy wrappers, beeping watches, and mobile devices can be very distracting for audience members and performers. Patrons are asked to turn off personal communication devices.
• Smoking
  • The Halton Hills Cultural Centre and John Elliott Theatre are smoke-free facilities.
• Liability
  • Ticket holder voluntarily assumes all risks incidental to the performance or exhibition.
• Admission
  • Theatre management reserves the right to refuse admission and refund the ticket price.
• Strollers
  • Strollers and baby carriers are not permitted in the theatre.