The official website for the Town of Halton Hills Ontario Canada. Halton Hills includes Georgetown, Acton, Stewarttown, Glenwilliams, Norval, Hornby, Limehouse, and Terra Cotta. Get Municipal News, By-law Information, Sustainability Tips, Recreation Swimming/Skating Schedules and everything else you would need to know about living, visiting, doing business in Halton Hills Ontario.

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    Travelling with ActiVan

    Preparing for your ride

    • Your pickup window is a 20 minute time frame in which your ActiVan vehicle will arrive. The ActiVan may arrive 10 minutes prior to your scheduled pick up time or may arrive up to 10 minutes after your scheduled pick up time
    • Customers must be ready and waiting for their pick-up 10 minutes prior to their scheduled pickup time at the nearest accessible entrance
    • Your ride may arrive at any time during the pickup window, please be prepared to wait up to 20 minutes
    • Rides are not considered late until 10 minutes after your scheduled pickup time
    • Be waiting in an area in which you are visible to our drivers and are able to watch for them to arrive

     

    During travel

    • Drivers are not required to call your apartment, knock on your door or ring your doorbell
    • When you arrive at your destination, the driver will help you off the vehicle and escort you to the nearest accessible door (but not inside)
    • For your return trip, wait at the same location as your initial drop off (unless instructed otherwise)

    Important note:  ActiVan aims to accommodate as many clients as possible. As a result, you may be on a vehicle for up to 90 minutes. This time may increase if you are travelling a long distance, during peak hours or during inclement weather. Bring medication and other necessities for your trip in case of delays.

    Inclement weather policy

    During inclement weather, a delay or cancellation of the ActiVan service may be necessary. Up-to-date information regarding trips delays or cancellations will be posted on the Town of Halton Hills website www.haltonhills.ca. In addition; clients may call 905-702-6435 for further information.

     

    Passenger Charter

    As a passenger, you can expect to:

    • Be transported in a safe manner and travel in a clean and well-maintained vehicle by an operator who practices appropriate personal hygiene
    • Be treated with courtesy and respect
    • Have your calls answered promptly and courteously
    • Be picked up on time within the scheduled pickup window
    • Be transported to a safe place if delivery to your original destination is not possible
    • Be taken to the first accessible door of your final destination, but not inside
    • Expect service that is complaint with the Accessibility for Ontarians with Disabilities Act (AODA)

    The responsibilities of a passenger are to:

    • Pay the appropriate fare for the service provided
    • Follow the User Guide and Emergency User Guide and Policies Preparedness procedures
    • Wear a seatbelt at all times
    • Be courteous and considerate of other passengers, drivers and customer service agents
    • Practice appropriate personal hygiene
    • Be ready during your pick-up window
    • Use ActiVan Services responsibly to ensure that the service is available to everyone

     

    Important rules and safety tips when riding with ActiVan

    • There is a No Scent Policy on all ActiVan vehicles. Please do not wear perfume or cologne
    • For your safety, if travelling in a scooter, you will be required to transfer from your scooter to a seat
    • A seatbelt is to be worn at all times
    • Tell the driver if you feel ill or uncomfortable
    • There is a maximum four bag limit which must be carried by yourself or your support person. Shopping bags cannot be left on board vehicles between trips
    • Drivers are not required to carry groceries or parcels; groceries or parcels must be carried by yourself or your support person
    • You should note the building closing times to ensure you have shelter in case of delays or poor weather
    • Be aware that drivers will not lift or carry clients or mobility aids
    • Driveways, pathways and stairs must be clear of snow and ice for the safety of the clients and the driver
    • Drivers are not permitted to enter a client’s place of residence
    • Drivers cannot make unscheduled stops
    • Wheelchairs and scooters are required to have functioning brakes

     

     


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